Business Systems Analyst - Appian - Remote

About the role

The Business Systems Analyst plays a crucial role within a SAFe Agile environment, collaborating with the Product Owner, Scrum Master, and other Agile Team members to translate software requirements into clear, actionable user stories and deliverables for the delivery team. This role requires strong analytical thinking, problem-solving skills, and excellent communication abilities.

Responsibilities

• To simplify complexities for each customer.
• Collaborate with business and technical stakeholders to gather, identify, and define detailed business and technical requirements.
• Create clear, concise, and well-structured documentation, including business requirements, functional specifications, process maps, and user stories that describe system features and functionality from the end-user perspective.
• Analyze and document current and future-state business processes and workflows to support a shared understanding of requirements and solution scope.
• Conduct research and analysis to determine what the system must do to fulfill requirements across the Software Development Life Cycle (SDLC).
• Clarify and refine requirements with stakeholders to resolve ambiguities, manage expectations, and maintain clear communication across teams.
• Support the backlog management process, including identifying and documenting user stories, defining and refining shell stories, splitting stories appropriately, analyzing and documenting stories using modeling techniques, performing story mapping, and ensuring stories are properly tied to epics.
• Facilitate and actively participate in meetings to ensure prioritized objectives are clearly defined and supported for timely execution.
• Provide ongoing support to delivery teams during testing and implementation, answering user-story-related questions, collaborating with Product Owners and stakeholders to clarify requirements, reviewing technical designs for alignment with requirements and underlying needs, coordinating user acceptance testing, developing test plans, validating system changes, assisting with script writing, and supporting day-to-day production issues as needed.
• Identify and engage with key business and technical stakeholders to ensure their needs, concerns, and feedback are understood and incorporated into system and process requirements.
• Collaborate across teams and departments to support successful solution delivery.
• Serve as the bridge between business users, IT teams, and other stakeholders, all of whom might have differing viewpoints, requirements, or expectations.
• Actively pursue opportunities to develop business analysis, technical, and domain knowledge.
• Contribute ideas and creative solutions to improve processes, systems, or services, supporting a culture of continuous improvement and adaptability.

Requirements

• Bachelor's degree from four-year College or university; plus, three to six years of related experience and/or training; or equivalent combination of education and experience.
• Hands-on experience with Appian.
• An understanding of SQL (Depends on assignment).
• A sense of urgency: The ability to respond quickly and effectively to tasks, deadlines, and challenges, often within a fast-paced or high-pressure environment ensuring that goals and objectives are met in a timely manner without compromising quality.
• Analytical Thinking and Problem Solving: The ability to identify patterns, analyze complex data, and develop solutions to problems in business processes or systems.
• Communication Skills: Effective communication (written, verbal, and non-verbal) to facilitate understanding and collaboration among stakeholders, team members, and management.
• Interaction Skills: The ability to facilitate meetings, work collaboratively with different stakeholders, manage conflicts, and build consensus.
• Stakeholder Analysis: Understanding the needs, expectations, and influences of stakeholders, and the ability to engage them in the business analysis process.
• Modeling Skills: The ability to create and use various models, diagrams, and visualizations to represent business processes, workflows, or system designs.
• Documentation and Specification: The ability to document requirements, processes, and other key artifacts clearly and in a structured way.
• Adaptability: The ability to adjust to changing conditions, requirements, and unexpected challenges.
• Conflict Resolution: The ability to recognize, address, and resolve conflicts that may arise during the business analysis process or with stakeholders.

Qualifications

• Bachelor's degree from four-year College or university; plus, three to six years of related experience and/or training; or equivalent combination of education and experience.
• Hands-on experience with Appian.
• An understanding of SQL (Depends on assignment).
• A sense of urgency: The ability to respond quickly and effectively to tasks, deadlines, and challenges, often within a fast-paced or high-pressure environment ensuring that goals and objectives are met in a timely manner without compromising quality.
• Analytical Thinking and Problem Solving: The ability to identify patterns, analyze complex data, and develop solutions to problems in business processes or systems.
• Communication Skills: Effective communication (written, verbal, and non-verbal) to facilitate understanding and collaboration among stakeholders, team members, and management.
• Interaction Skills: The ability to facilitate meetings, work collaboratively with different stakeholders, manage conflicts, and build consensus.
• Stakeholder Analysis: Understanding the needs, expectations, and influences of stakeholders, and the ability to engage them in the business analysis process.
• Modeling Skills: The ability to create and use various models, diagrams, and visualizations to represent business processes, workflows, or system designs.
• Documentation and Specification: The ability to document requirements, processes, and other key artifacts clearly and in a structured way.
• Adaptability: The ability to adjust to changing conditions, requirements, and unexpected challenges.
• Conflict Resolution: The ability to recognize, address, and resolve conflicts that may arise during the business analysis process or with stakeholders.

Benefits

• Comprehensive benefits package including, health, dental, vision, disability and life insurance, wellness resources, recognition programs, 401k contribution, and PTO & Holiday pay (all subject to eligibility requirements).
• Applicable statutory benefits also provided, including the Colorado HFWA.

Pay

• Anticipated Starting Pay Range: $68,800 USD - $94,600 USD.

Schedule

• Duties are performed primarily in a home office setting utilizing computer equipment.
• Travel to attend meetings and visit locations throughout the country may be required.

Physical Demands/Working Conditions

• Duties are performed primarily in a home office setting utilizing computer equipment.
• Travel to attend meetings and visit locations throughout the country may be required.
• While performing the duties of this job, the employee is regularly required to sit and talk or hear.
• The employee is frequently required to use hands.
• The employee is occasionally required to stand and walk.