Business Systems Analyst, AI Automation

About the role

Airshare values its people and recognizes their contributions to the organization’s success. The Business Systems Analyst, AI Automation helps departments identify opportunities to improve business processes using technology, automation, and AI tools. This role works closely with business users to understand challenges, document requirements, assist with solution implementation, and support adoption of Microsoft Copilot and related technologies. The position also provides occasional help desk and user support assistance during periods of high demand.

This position requires working in the Corporate Headquarters office, located in Overland Park, KS. This is not a remote or hybrid role.

Responsibilities

• Meet with business users to understand workflows and challenges.
• Document processes and identify opportunities for improvement.
• Gather and document business requirements.
• Assist in evaluating and implementing technology solutions.
• Create process documentation and user guides.

AI & Automation Support

• Identify and prioritize AI and automation use cases across departments.
• Design, build, test, and maintain AI agents, Copilot solutions, and workflow automations.
• Develop solutions using Microsoft Copilot, Power Automate, Power Platform, and related technologies.
• Assist departments with responsible adoption of AI technologies.
• Monitor solution effectiveness and recommend enhancements.

Reporting & Data Analysis

• Create basic dashboards and reports.
• Assist departments with data collection and analysis.
• Support decision-making through reporting and metrics.

Project Delivery Support

• Assist with planning and tracking small technology, automation, and process improvement projects.
• Help document project goals, requirements, timelines, decisions, and follow-up items.
• Support testing, user review, and issue tracking before new tools or process changes are rolled out.
• Help prepare user communications, training materials, and rollout documentation.

IT Support

• Provide backup support for the IT Help Desk.
• Assist with account provisioning, onboarding, and documentation.
• Support hardware and software deployments as needed.
• Other duties as assigned.

Requirements

• Bachelor’s degree in MIS, Information Technology, Business Administration, Data Analytics, or a related field, or equivalent experience.
• 2–5 years of experience in business analysis, IT support, process improvement, reporting, or related roles.
• Experience working directly with business users.
• Strong communication skills and customer service mindset.
• Analytical problem-solving skills and ability to learn new technologies quickly.
• Ability to document processes clearly and manage multiple priorities.
• Basic understanding of AI and automation concepts.

Preferred Experience

• Microsoft 365
• Microsoft Copilot
• Power Automate
• Power BI
• Process documentation
• Data analysis
• IT support

Benefits

• Medical, dental, and vision insurance – coverage commences on the first day of the month following your date of hire; Airshare offers a no-cost medical and dental option at the employee level.
• Optional supplemental insurance benefits (accident, hospital indemnity, critical illness, life, short-term/long-term disability, and pet).
• Paid Parental Leave.
• Company-paid term life insurance equal to 1.5 times your annual salary.
• Two 401(k) retirement plans with employer match – eligible to participate on the first of the month following 30 days of employment.
• PTO accrued based on the length of employment.
• 11 holidays per year.
• Access to relocation flights.
• Free full-size on-site gym with locker rooms and sauna.
• Group fitness classes and various activities (pickleball, running club, ping pong, etc.).
• Free access to bicycle sharing.
• Indoor and outdoor common areas with Wi-Fi.
• On-site café and food truck on Wednesdays.
• Amazon delivery lockers.
• Covered parking.