Business System Adoption Specialist

Education, Behavioural Competencies And Skills

• Bachelor’s Degree or international equivalent preferred, advanced degree preferred
• 4+ years of experience in business analysis, stakeholder engagement, change management
• 3+ years of experience in the life sciences preferred, with experience in clinical trial management/operations preferred
• Experience with EDC, clinical trial operational systems, regulatory reporting or vendor management system a plus.
• Experience in training, teaching, presenting with strong communication skills
• Demonstrated experience working in a matrixed environment and navigating complex issues/situations with vendors to achieve business results
• Ability to navigate complex challenges with a solution-oriented mindset
• Experience with communication and presentation to cross-functional audiences
• Demonstrated experience of providing successful engagement strategies with end-users to ensure strong adoption, and utilization of capabilities.

Objectives/Purpose

• Work with GDO, R&D and cross-functional stakeholders to collect, develop and deploy effective support materials for systems in DSDS ownership
• Work with the Business System Owner (BSO) for the system portfolio to identify and understand the system capabilities to create easy to understand user facing materials
• Support clinical systems BSO and change management functions by contributing to process development, training, and change management

Accountabilities

• Develop user facing materials for the system(s) in alignment with GDO/R&D business and strategic priorities
• Support the Business System Owner in the development of the overall clinical system user adoption from material development, change management, and communications
• Support system readiness analyses for the enablement of new capabilities
• Partner with the Product Manager(s) for the clinical systems to ensure understanding of forthcoming system capabilities
• Collaborate with system owners and stakeholders to resolve issues promptly and accurately
• Actively represent the end user’s experience to the BSO to inform any system challenges preventing successful adoption
• Support the education and awareness of available support resources for the end users

What ICON Can Offer You

• Variety of annual leave entitlements
• A range of health insurance offerings to suit you and your family’s needs
• Competitive retirement planning offerings to maximize savings and plan with confidence for the years ahead
• Global Employee Assistance Programme, LifeWorks, offering 24-hour access to a global network of over 80,000 independent specialized professionals who are there to support you and your family’s well-being
• Life assurance
• Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidized travel passes, health assessments, among others

At ICON, inclusion & belonging are fundamental to our culture and values

Our success depends on the quality of our people. That’s why we’ve made it a priority to build a diverse culture that rewards high performance and nurtures talent.

What You Can Expect

• Competitive salary
• A range of additional benefits

Interested in the role, but unsure if you meet all of the requirements?

We would encourage you to apply regardless – there’s every chance you’re exactly what we’re looking for here at ICON whether it is for this or other roles.

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