Business Support Specialist

Essential Functions

• Aid the Business Support Services department (manager) in completing required functions such as implementation, customer service, product development, and risk management.
• Support Business Support Services' sales strategy to enhance market penetration and boost revenue.
• Collaborate with the sales team to offer banking solutions to customers and prospects.
• Maintain up-to-date knowledge of Business Support Services solutions, pricing, and products to ensure the bank's offerings remain current and competitive.
• Evaluate and introduce new products as needed.
• Respond to direct customer inquiries and forward questions from branches, operations, and sales teams.
• Monitor product vendor communications for enhancements, scheduled maintenance, new features, and functionality.
• Track customer usage to prevent attrition, maximize fees, and uphold sound risk management practices.
• Assist the Business Support Manager in generating various management and audit reports on customers.
• Ensure compliance with relevant laws, rules, and regulations affecting cash management services.
• Provide exceptional customer service through innovative and creative solutions.

Job Requirements

• A high school diploma or equivalent is required, with a bachelor's degree or some college education preferred.
• Computer skills, including MS Word, Excel, and 10-key, are necessary.
• The ability to work in the United States without sponsorship is required.
• Two or more years of banking experience with cash management products is preferred.
• A strong background in customer service is essential.
• Technological competencies to understand, operate, and explain the bank's products and support programs are necessary.
• Effective written and verbal communication skills are required.
• Patience to handle accounting errors or issues is important.
• High proficiency in MS Office suite is expected.
• The ability to manage time and maintain attention to detail is crucial.
• Extended hours of sitting and performing computer tasks may be required.
• Ability to perform other duties as assigned is necessary.

Benefits

• Four medical plan offerings to choose from.
• Employer HSA contributions (coverage/exclusions).
• Employer-provided life insurance policy.
• Annual health incentive.
• Annual wellness reimbursement.
• Tuition reimbursement program.
• Generous match for 401(k) retirement plan.
• Paid sick leave.
• Paid vacation leave.
• 11 paid holidays based on the Federal Reserve calendar.