Business Support Specialist

About the role

Discover your exciting role Join our Tualatin team as a Business Support Specialist, where you'll play a critical role in supporting sales and field service professionals through administrative coordination, customer engagement, and operational excellence.

Responsibilities

• New customer set-up, price changes, account changes, sales reports, etc.
• Provide new customers with ordering processing information, contacts and assist with setup.
• Coordinate and manage various customer communication (i.e., bid proposals, sales order confirmations, shipping confirmations, etc.)
• Product research, quoting, logistical expediting.
• Responsibility for Parts research, ordering, receiving, and inventory.
• Help improve and work within a Spare Parts Program.
• Respond to emergency parts needs from customers via phone.
• Manage and maintain certain key account information (equipment quotes, orders, invoicing, pricing, etc.)
• Perform duties including, but not limited to data entry, filing, producing/modifying documents, maintaining records, prepare outgoing mail and correspondence including email and faxes.
• Provide excellent customer service via phone/email communications.
• RMA (Return Material Authorization) coordination, communication, follow-up
• Assist in any special customer/sales rep requests/reports via the following:
  • Microsoft Dynamix D365/BlueStar
  • Customer driven historical usage reports
  • Spare Parts Lists
  • Assist Sales Account Manager with any requests for assistance (estimates, reporting, presentations, etc.)
• Assist in training new Business Support Specialist team members.
• Schedule/coordinate meetings and prepare minutes.
• Edit templates, review, and summarize documents.
• Other duties as assigned.

Requirements

• Associate degree, or the equivalent combination of education and experience
• 2-3 years’ experience in a Customer Service role
• Ability to operate standard office equipment.
• Ability to maintain the highest level of confidentiality in handling complex and confidential information.
• Excellent verbal and written communication skills; able to present clean, organized, and thorough information and data appropriate for intended audience.
• Ability to perform well under pressure in a fast-paced environment.
• Ability to plan and organize effectively.
• Ability to multitask and identify, analyze, and solve problems.
• Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Skills

• Microsoft Office 365
• ERP software – Infor LN and PLM applications