Business Support Specialist

About the role

As the Business Support Specialist at Beth's Beautiful Destinations, you will take ownership of customer resolution within leisure bookings, including resorts, cruises, parks, flights, hotels, groups, weddings, and traveler support. Your role ensures every handoff clearly shows what is complete, what is pending, and who owns the next step.

Responsibilities

• Coordinate and review the Business Support Specialist workflow by ensuring the team checks available case history before responding.
• Resolve routine issues within approved authority as part of the Business Support Specialist execution.
• Maintain workflow by documenting commitments and next actions for clarity and accountability.
• Track and escalate complex cases with sufficient context for the next owner to act.
• Own and handle assigned customer or client requests efficiently and accurately.

Skills

• Use Business Support Specialist Documentation and CRM confidently in daily execution.
• Apply strong customer communication skills without losing track of exceptions, owners, or deadlines.
• Document execution decisions clearly so teammates can follow the reasoning.
• Demonstrate sound judgment in issue triage, especially when escalation is required.

How Success is Measured

Quality is visible when customer resolution is accurate enough for others to act on, and unresolved items are documented rather than guessed. Success is measured through precise and traceable execution in leisure booking support.

Role Snapshot

This is a full-time, associate-level position, 100% remote within the United States.

Pay

Base salary: $42,000–$60,000 per year.