Business Support Representative

About the role

This position requires a high level of customer service communication and care. Detailed organization and problem-solving skills are critical for success.

Responsibilities

• Manage all Transportation Partner payments, including JDE system integration.
• Work directly to resolve any missed trip payments and inaccurate trip data.
• Provide reports to the operations team on a weekly and monthly basis.
• Coordinate with Field Operations to ensure all driver background checks and MVRs are up to date for FirstAlt drivers nationwide.
• Review daily requests and complete urgent requests as needed.
• Coordinate and assist Field Operations with any incomplete documents and problem solve as needed.
• Oversee all Transportation Partner technical support, including new driver on-boarding, driver app installation and troubleshooting, and Transportation Partner portal training and support.
• Reduce the volume of incoming calls/emails by educating partners/drivers on existing technology and processes, such as how to change a driver, look up future trips, view current trip status, and look for substitutes.
• Assist partners/drivers with utilization of existing technology and processes.
• Develop relationships with transportation partners.
• Provide weekly status reports on driver/partner status to the team.

Requirements

• English proficiency.
• Federal, state, and local requirements, including U.S. Department of Transportation (DOT) regulations, require training, safety communications, company policies, employment documents, and other job-related communications be conducted in English.

Technology Development

• Driver App / Partner Portal