Business Support Assistant

About the role

Banner Plans & Networks (BPN) is a nationally recognized healthcare leader that integrates Medicare and private health plans. Our main goal is to reduce healthcare costs while keeping our members in optimal health. BPN is known for its innovative, collaborative, and team-oriented approach to healthcare. We offer diverse career opportunities, from entry-level to leadership positions, and extend our innovation to employment settings by including remote and hybrid opportunities.

Responsibilities

• Opening and sorting incoming mail
• Scanning mail
• Processing and routing incoming faxes
• Managing a shared email queue
• Mailing responses
• Processing FED EX mail
• Assigning daily work to intake processors
• Ensuring documents are accurately routed to the appropriate teams
• Providing administrative services and assistance requiring occasional discretion and judgment
• Coordinating a unique set of processes and/or services for an assigned area such as contracting, claims, sales, recruitment, services or billing
• Performing business support functions and related administrative tasks to support a program or process
• Reviewing and/or auditing documents, forms or invoices for appropriateness/accuracy and initiating corrective action as appropriate
• Corresponding with customers, patients, potential candidates, and vendors using defined formats and procedures, via verbal, electronic and written communications
• Maintaining records and/or files for assigned area and ensuring appropriate documentation is timely and accurately entered into departmental application
• Preparing, collating, and distributing various reports in a timely and accurate manner as assigned
• Completing or handling recurring department projects or one-time projects as directed by supervisor
• Maintaining supply inventories by checking stock, anticipating needed supplies, placing and expediting orders, and verifying receipt of supplies
• Representing the company as a primary point of contact to outside entities such as insurance claimants, patients, service providers, community agencies, vendors, etc.

Qualifications

• High school diploma or equivalent education
• Two or more years administrative work experience in a related area
• Ability to follow oral and written directions as they relate to the functions listed above
• Excellent oral, written and interpersonal communication skills to effectively interact with departmental personnel, assist customers with inquiries, schedule meetings and appointments, as well as provide assistance with incoming telephone calls and walk-ins
• Ability to work effectively with common office software, including spreadsheets and word processing
• Ability to organize, prioritize and multi-task workload in a fast paced environment and maintain a professional manner
• Employees working at Banner Behavioral Health Hospital must possess an Arizona Fingerprint Clearance Card at the time of hire and maintain the card for the duration of their employment
• Employees working at Banner Behavioral Health Hospital, BTMC Behavioral, and BUMG, BUMCT, or BUMCS in a Behavioral Health clinical setting that serves children must possess an Arizona Fingerprint Clearance Card at the time of hire and maintain the card for the duration of their employment
• An Arizona Criminal History Affidavit must be signed upon hire

Preferred qualifications

• Experience with mail room operations
• Experience with document scanning
• Experience with Microsoft Word and Excel
• Experience managing high-volume workflows
• Strong written and verbal communication skills
• Attention to detail
• Ability to prioritize and work independently
• Additional related education and/or experience preferred

Schedule

This position is on-site at the corporate building in Tucson. Work shifts are 8:00 a.m.–5:00 p.m., Monday–Friday. Registry/Per Diem positions do not have guaranteed hours.

This response is AI-generated, for reference only.