Business Support Analyst/Specialist (Office-Admin/Clerical) part time

About the role

You will play a key role in bridging client needs with product development. You will review process requirements, document client expectations, and support developers in designing and implementing business solutions. You will also identify opportunities to expand business scope through new policies and systems, participate in testing and launching new products or services, and gather feedback from end users to drive continuous improvement. This role involves direct client interaction, training delivery, and collaboration across teams to ensure successful adoption of solutions.

Responsibilities

• Communicate with clients and users to review process requirements.
• Document client requirements for product development and business planning.
• Identify opportunities to expand business scope through new systems and policies.
• Participate in testing, launching, and feedback collection for new products and services.
• Provide training and support for clients and staff.
• Collaborate with stakeholders to ensure solutions meet expectations and deliver value.

Qualifications

• Bachelor's degree in Business Administration, Information Systems, or related field.
• Relevant experience in business analysis, client support, or process improvement.

Skills

Must Have

• Administrative skills
• Communication and customer service
• Microsoft Office proficiency
• Personal productivity and self-direction

Nice to Have

• Ability to maintain Veeva records
• Advanced Excel skills
• SAP, Enovia, and Proficy experience