Business Support Analyst

About the role

On MetLife’s Global Customer Service and Operations (GCSO) team, customer care is built on trust, empathy, and a commitment to continuous improvement. Whether guiding customers through life’s important moments, solving challenges, or simplifying processes with innovative technology, you’ll help deliver a differentiated experience grounded in operational excellence. Backed by a collaborative team, you’ll play a vital role in strengthening the way we care and advocate for millions worldwide. Here, making a real difference isn’t just a goal - it’s what we do, one conversation at a time. MetLife is seeking a highly organized, analytical, and results-oriented Business Support Analyst to provide centralized business and executive support to four Assistant Vice Presidents. This role will serve as a key resource to the leadership team, combining reporting and analytics, executive presentation development, business coordination, and executive administrative support. The Business Support Analyst will help organize leadership priorities, provide timely and accurate reporting, coordinate key deliverables, and manage essential executive functions that enable leaders to focus on strategic business priorities, employee development, customer outcomes, and operational excellence.

Responsibilities

• Develop, maintain, and coordinate recurring and ad hoc business and operational reporting, including dashboards, trackers, scorecards, and executive summaries.
• Gather, organize, and analyze information to identify trends, business issues, and areas requiring leadership attention.
• Prepare polished PowerPoint presentations, business reviews, briefing materials, executive summaries, and leadership communications.
• Consolidate information across multiple teams and stakeholders into clear, accurate, and actionable leadership materials.
• Support four AVPs with complex calendar management, meeting scheduling, prioritization, and coordination.
• Coordinate expense reporting, travel arrangements, meeting logistics, and leadership events.
• Prepare leaders for meetings and business reviews by organizing agendas, materials, reporting, presentations, and follow-up activities.
• Maintain and monitor action items, business priorities, key deliverables, and leadership commitments to promote timely execution and accountability.
• Provide coordination and analytical support for strategic initiatives, operational improvements, transformation efforts, and special projects.
• Partner across teams and functions to obtain information, coordinate deliverables, and ensure leadership requests are completed accurately and on time.
• Identify opportunities to streamline reporting, administrative processes, and recurring leadership routines.
• Identify opportunities to apply automation and AI solutions to simplify recurring tasks, improve accuracy, and support more efficient business operations.

Requirements

• Strong analytical, organizational, problem-solving, and prioritization skills.
• Demonstrated ability to manage multiple priorities and support multiple stakeholders in a fast-paced environment.
• Strong written and verbal communication skills with excellent attention to detail.
• Proficiency with Microsoft Excel, PowerPoint, Word, Outlook, and related business productivity tools.
• Ability to organize and translate business information into clear reports, presentations, and executive-level materials.
• Demonstrated ability to work independently, exercise sound judgment, and appropriately manage confidential information.
• Strong relationship-management skills and ability to effectively collaborate across organizational levels.

Qualifications

• Experience supporting senior leaders or multiple executives.
• Experience with business reporting, analytics, operational support, project coordination, or executive support.
• Advanced Excel and PowerPoint capabilities.
• Experience developing management reporting, business reviews, dashboards, presentations, or executive communications.
• Demonstrated ability to coordinate complex schedules, meetings, travel, expenses, projects, and business deliverables.

Benefits

We Offer Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, paid time off, paid holidays, volunteer time off, tuition assistance and much more! For more information regarding MetLife’s U.S. benefits, please click here.

Pay

The expected salary range for this position is $62,100 - $82,800. This role may also be eligible for annual short-term incentive