Business Solutions Support Specialist

About the role

Support the business solutions team in providing high-quality customer service. Handle inquiries related to product usage, troubleshoot issues, and escalate complex problems as needed.

Responsibilities

• Provide timely and effective support to customers via phone, email, and chat.
• Document customer interactions and escalate issues to appropriate teams.
• Collaborate with cross-functional teams to resolve customer issues efficiently.
• Train new team members on product features and troubleshooting techniques.

Requirements

• Bachelor’s degree in Business Administration, Computer Science, or a related field.
• At least 2 years of experience in customer service or technical support.
• Strong problem-solving skills and ability to work independently.
• Excellent communication and interpersonal skills.
• Proficiency in Microsoft Office Suite.

Qualifications

• Experience with customer relationship management systems.
• Knowledge of relevant industry software and tools.
• Ability to handle multiple tasks simultaneously and prioritize effectively.

Skills

• Customer service skills.
• Technical troubleshooting abilities.
• Effective written and verbal communication.
• Team player with strong collaboration skills.

Benefits

• Competitive salary package.
• Incentive-based compensation plan.
• Flexible working hours.
• Professional development opportunities.

Pay

• $50,000 - $60,000 annually.

Schedule

• Full-time position.
• Monday through Friday, 9:00 AM - 5:00 PM.