Business Solutions Consultant - Irvine, CA

This full-time position is located in Irvine, CA and pays $23.11 an hour.

Responsibilities

• Optimize employment opportunities and vocational rehabilitation services available for customers, including opportunities developed through transitional employment.
• Use Active Staffing and other contacts to conduct employer outreach and identify employers able to provide transitional employment with a goal of permanent hire.
• Develop transitional employment agreements and submit them to supervisor for approval.
• Coordinate screening and referral of customer candidates for transitional employment.
• Build relationships with transitional employment employers to ensure satisfaction with candidate referrals.
• Prepare customers for transitional employment interviews; understand company culture and needs and ensure the customer is able to fulfill those needs.
• Conduct employer outreach to identify potential employment for vocational rehabilitation fast-track customers, including marketing of on-the-job training and other means to support employment.
• Understand and incorporate accommodations into employer communications to maximize customer employment opportunities.
• Build relationships with employers to ensure satisfaction with services and repeat business.
• Match customers to jobs available in WeCARE and other systems; refer customers to jobs.
• Prepare customers for interviews; understand company culture and needs and ensure the customer is able to fulfill those needs.
• Conduct work-readiness sessions in small groups or one-on-one; review labor market information and assist with resume preparation, job applications, and interviewing skills development.
• Coordinate with job developers from other organizations, including Workforce1, to ensure customers have access to a broad array of employment opportunities.
• Conduct customized employer outreach to accommodate specific customer needs.
• Receive and use daily, real-time feedback on the effectiveness of work and use it to improve performance as warranted.
• Maintain follow-up contact with employers to determine satisfaction with services and plan for quality improvement.
• Additional duties as assigned.

Requirements

• Bachelor's degree or higher in social services or a related field such as psychology, vocational rehabilitation, or occupational rehabilitation, and four years of direct customer service experience providing services in a clinical or social service environment; or an equivalent combination of education and experience.
• Experience in programs that place customers in employment.
• Experience in a fast-paced, team environment that is performance driven.
• Experience with publicly-funded programs; Temporary Assistance for Needy Families (TANF) experience preferred.
• Experience in assessing the need for and making reasonable accommodations for customers.
• Knowledge of laws and regulatory requirements related to program responsibilities.
• Experience developing employment opportunities for individuals with medical limitations, justice-impacted, monolingual, and academically challenged populations.
• Ability to match and place an average of 10 to 15 job seekers monthly in unsubsidized employment opportunities.
• Must have a job bank of employers covering the following sectors: Security, Transportation, Healthcare/Social Services, Administration, Hospitality, Food Service, Maintenance/Laborers, Retail/Customer Service, Education and Technology.
• Experience coordinating and organizing on-site hiring events and job fairs for single and multiple employers.
• Capable of preparing and delivering weekly and monthly reports measuring self-placement performance.
• Bilingual preferred.

Skills

• Excellent organizational skills and strong attention to detail.
• Exceptional customer and employer service and engagement skills; training or experience in motivational interviewing techniques preferred.
• Ability to work independently; must be self-motivated.
• Excellent verbal, written, and listening communication skills.
• Ability to understand and adhere to the duties, methods, and procedures required by the position.
• Ability to use various electronic systems to carry out duties and responsibilities.

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer.
• Standard hours of work Monday through Friday, 8:30 am – 5:00 pm, however evening and weekend hours will be required.
• Travel may be required.

Characteristics

• You strive to be the best in your field currently and in the future.
• You like to make your employer look good.
• You find solutions, where others only see problems.
• You are proactive, you make and meet commitments, and you perform your duties exceedingly well.
• You are aware of the employer's needs at all times and are well-versed in what you personally and ATHENA can offer them as a whole.
• You have the ability to work with diverse, integrated, deliverable-driven teams to accomplish the larger mission.

Benefits

• Medical, dental and vision insurance.
• Health Savings Account.
• Pet insurance.
• 401k with a generous employer match.
• ATHENA paid Life and Accidental Death & Dismemberment Insurance for employee.
• Additional Voluntary Life and Accidental Death & Dismemberment Insurance for employee, spouses, and children.
• Short- and Long-Term Disability.
• Employee Assistance Program (EAP).
• Easy to use employee self-serve HR portal.
• Sick leave varies.