Business Solutions Analyst, EHR & Enterprise Platforms (Hybrid)

About the role

Join One of New York's Most Awarded Mental Health Employers! At NYPCC, we're not just changing lives, we're redefining what it means to build a meaningful career in mental health. 🏆2025 and 2026 City & State Top Workplace in New York 🏆 Mental Health America's Platinum Bell Seal recipient for FIVE consecutive years 🏆 Serving 15,000+ clients every month 🏆 50+ years of transforming lives across New York City If you're looking for more than just your next job, you've found it. For over five decades, New York Psychotherapy and Counseling Center (NYPCC) has been one of New York's leading community mental health organizations, delivering innovative, compassionate care through both in-person and telehealth services. Today, we proudly serve more than 15,000 clients each month while continuing to set the standard for clinical excellence and employee experience. At NYPCC, you'll find: Competitive compensation and outstanding benefits Career growth through our Academy and leadership development programs A collaborative, mission-driven culture where our employee matters The chance to make a lasting impact on thousands of lives every single day Come build a career where purpose meets possibility!

Responsibilities

• EHR Configuration & Optimization (Primary Focus) Serve as NYPCC's in-house subject-matter expert on the new cloud EHR, owning its day-to-day configuration and administration. During the migration, embed with the implementation team, shadow the vendor's build, and be fully prepared to own the platform independently at go-live. Configure and continuously optimize EHR workflows, screen layouts, forms, custom fields, business rules, security roles, and reports in a controlled, compliance-safe manner. Diagnose and resolve configuration issues, and proactively identify enhancements that improve clinician and staff efficiency and the client experience.
• Business Analysis & Solution Design Proactively partner with clinical, billing, quality/compliance, HR, and operations teams to understand their workflows, challenges, and goals. Translate business and clinical needs into clear requirements and working system configuration. Build, own, and prioritize a transparent roadmap and backlog of platform improvements — identifying opportunities on your own initiative, not simply fulfilling assigned requests. Map current-state processes and design improved future-state workflows enabled by the platform.
• Enterprise Platform Administration & Growth As capacity allows beyond the EHR, take on declarative administration of Salesforce, partnering with NYPCC's external Salesforce consultant for code-level development. Support the HR team in fully leveraging and optimizing the Learning Management System (LMS). Identify and scope automation opportunities and partner with NYPCC's RPA developer to implement them. Take