Business Services Center Representative 1 (NY HELPS) - VID 227290
for section headings (About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)
- Use - for lists
- Use
for prose
- Don't repeat job title as heading
- Don't put Job ID/requisition numbers as headings
- Preserve ALL substantive information
- Remove boilerplate (EEO, equal opportunity, scam warnings, application instructions)
- Only include sections with real content
- No filler/placeholder text
- Output ONLY HTML fragment
Looking at the content:
- "Duties Description" - this maps to Responsibilities
- "Notes" about NY HELPS - this is about the hiring program, could be part of Qualifications or a separate note
- "Minimum Qualifications" - this maps to Requirements/Qualifications
- "Additional Comments" - EEO statement (boilerplate, should remove), telecommuting note (substantive)
The EEO statement is boilerplate per rules: "Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate". So I should remove the EEO paragraph.
The telecommuting note is substantive: "Employees are required to apply and obtain approval through management to telecommute according to the agency's Telecommuting Program Guidelines." This could go under a Schedule or Benefits section, but the rules say only create Pay/Schedule/Benefits sections if the posting actually states them. It mentions telecommuting policy, so maybe a Schedule section? But it's just a note about telecommuting approval. Could be a small note in Qualifications or a separate section. Since it's a specific policy detail, I'll include it as a note.
The NY HELPS notes are substantive - they explain the hiring program, probationary period, conversion to competitive status, promotion opportunities. This is important information for applicants. Could be under "Qualifications" or a separate "Program Information" section. The rules list specific heading names: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. "Qualifications" might fit, but this is more about the appointment type. Maybe "About the role" could include the BSC description? The BSC description is in the Notes section: "The Business Services Center (BSC) was established..." That's about the organization/role context.
Let me structure:
1. Responsibilities (from Duties Description)
2. Qualifications (from Minimum Qualifications) - includes experience requirements, education substitutions, non-qualifying examples
3. Additional Information (for NY HELPS program details and telecommuting note) - but the rules say prefer few substantive sections over many thin ones. Maybe combine NY HELPS notes into Qualifications or a separate section? The rules don't have "Additional Information" as a standard heading. The standard headings are: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule.
"About the role" could include the BSC description and NY HELPS context. "Responsibilities" for duties. "Qualifications" for minimum qualifications. "Schedule" for telecommuting note? But telecommuting is not really schedule. Maybe just include telecommuting note in Qualifications or as a separate small section? The rules say never create Schedule section unless posting actually states them. It states telecommuting policy, so maybe Schedule is appropriate.
But the telecommuting note is just one sentence. Could be a
under Qualifications or a separate note.
Let me think: The NY HELPS notes are quite detailed - they explain the appointment type, probation, conversion, promotion eligibility. That's substantive. The BSC description is also substantive about the organization.
I'll create:
- About the role: includes BSC description and NY HELPS program overview
- Responsibilities: duties list
- Qualifications: minimum qualifications, experience requirements, education substitutions, non-qualifying examples
- Schedule: telecommuting note (since it's about work arrangement)
But "Schedule" typically means work hours, shifts. Telecommuting is more of a work arrangement/benefit. The rules list Benefits as a heading. Could be Benefits? But it's not a benefit per se, it's a policy. The rules say "never create Pay/Schedule/Benefits sections unless the posting actually states them." The posting states telecommuting policy, so maybe Schedule is okay.
Alternatively, I could put the telecommuting note as a
at the end of Qualifications or in a small "Notes" section. But the rules say use standard headings.
Let me check the rules again: "use
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)". So those are the allowed headings. I should use those.
I'll map:
- About the role: BSC description + NY HELPS context (since it describes the role context)
- Responsibilities: duties
- Qualifications: minimum qualifications (experience, education, non-qualifying)
- Schedule: telecommuting note
The NY HELPS notes also mention "Employees will then be afforded with all the same rights and privileges of competitive class employees" and promotion exam eligibility. That's about the role/employment terms. Could be in About the role or Qualifications.
I'll put BSC description and NY HELPS program description in About the role. The minimum qualifications in Qualifications. The telecommuting in Schedule.
Now, format duties as - . The duties are listed as bullet points in the text. I'll convert each duty to a list item.
Minimum qualifications: there are multiple bullet points: required experience (customer service 2 years, HR/business office 1 year), education substitutions (30 credits = 1 year customer service or 6 months HR, 60 credits = full), alternative appointment paths (eligible list, current NYS employee), non-qualifying examples. I'll make these as list items, maybe grouped.
Non-qualifying examples is a long list - I'll include as a list.
Telecommuting note as a paragraph under Schedule.
Now, remove EEO boilerplate: "The Office of General Services (OGS) is an equal opportunity employer..." - remove.
Also remove "For a full version of OGS's EEO/AA statement and benefits joining Team #OneOGS, please visit http://www.ogs.ny.gov/employment." - that's application instruction/boilerplate.
The note "NOTE: IN ORDER TO AWARD THE PROPER CREDIT FOR WORK EXPERIENCE, RESUMES MUST INCLUDE MONTH AND YEAR FOR START AND END DATES..." - this is application instruction? It's about resume formatting for qualification evaluation. It's substantive for applicants. I'll include in Qualifications as a note.
Now, write HTML.
Let me draft:
About the role
The Business Services Center (BSC) was established in September 2012 to make Human Resources and Finance transaction processing consistent across New York State government agencies. Since its inception, the BSC has increased efficiencies and lowered costs across the state. The BSC supports advancement and frequently promotes their employees in consideration of their hard work and dedication to the Office of General Services-BSC core mission.
This position is part of the New York Hiring for Emergency Limited Placement Statewide Program (NY HELPS). There is no examination required for appointment to a NY HELPS position. Candidates hired via NY HELPS will be appointed on a permanent non-competitive basis and will begin a probationary period. At a future date (within one year of permanent appointment), it is expected that NY HELPS employees will have their non-competitive employment status converted to competitive status, without having to take an exam. Employees will then be afforded with all the same rights and privileges of competitive class employees of New York State. While serving permanently in a NY HELPS title, employees may take part in any promotion examination for which they are qualified.
Responsibilities
- Have a thorough knowledge of the policies and procedures that relate to the particular service line with the ability to apply them.
- Process service line specific transactions in accordance with standard work and the service line, service level agreement.
- Conduct both written and telephone communications and prepare email correspondence to customers, vendors, program administrators and others regarding requesting information.
- Resolve difficult processing errors, identify processing system user needs and other more complex transactions.
- Analyze data and resolve complex auditing problems related to various NYS business practices, including various audit functions and related processes.
- Have a working knowledge of the BSC ticketing system.
- May assign work to lower-level processing staff, as needed.
- Consistently provide quality customer service to all BSC customers.
Qualifications
Note: In order to award the proper credit for work experience, resumes must include month and year for start and end dates. If any of this experience is less than full time you must indicate the average number of hours worked per week.
- Customer service experience: 2 years required in a position with primary responsibility providing customer service in the form of explaining programs, policies, and/or procedures, resolving problems, or reconciling accounts.
- Human resources or business office experience: 1 year required in a position with responsibility for accounts payable, accounts receivable and/or bookkeeping, processing payroll transactions, processing travel expense reports and/or reimbursements, processing transactions for personnel, benefits, and/or time and attendance, reviewing purchasing requisitions, and initiating and processing purchase orders.
- Education substitutions:
- Applicants meeting the customer service criteria, and 30 semester credit hours will be credited with one year of the required experience.
- Applicants meeting the human resources/business office criteria, and 30 semester credit hours will be credited with six months of the required experience.
- Applicants with 60 semester credit hours or more will fully meet the experience requirements.
- Alternative qualifications: Applicants may also be appointed if currently reachable on the appropriate eligible list for this title OR are a current New York State employee with one year or more of qualifying permanent service in a position allocated to a Grade 9 and eligible for transfer under Section 70.1 of the Civil Service Law.
- Non-qualifying experience examples: Experience limited to positions such as cashier, supermarket clerk, department store clerk, greeter, retail clerk, forms processor, bartenders, wait staff, fast food worker, restaurant worker, hair stylist, receptionist, transferring calls or taking messages, data entry forms processing, taxi operator/driver, bus driver, mental health aide, direct care or home health aide, social worker, counselor, gas station attendant, officer, security guard.
Schedule
Employees are required to apply and obtain approval through management to telecommute according to the agency's Telecommuting Program Guidelines.
That seems comprehensive. I used nested ul for education substitutions. That's okay.
Check rules: "Do NOT repeat the job title as a heading" - I didn't. "Do NOT put Job ID / requisition numbers as headings" - none present. "Preserve ALL substantive information" - I think I did.
for prose - Don't repeat job title as heading - Don't put Job ID/requisition numbers as headings - Preserve ALL substantive information - Remove boilerplate (EEO, equal opportunity, scam warnings, application instructions) - Only include sections with real content - No filler/placeholder text - Output ONLY HTML fragment Looking at the content: - "Duties Description" - this maps to Responsibilities - "Notes" about NY HELPS - this is about the hiring program, could be part of Qualifications or a separate note - "Minimum Qualifications" - this maps to Requirements/Qualifications - "Additional Comments" - EEO statement (boilerplate, should remove), telecommuting note (substantive) The EEO statement is boilerplate per rules: "Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate". So I should remove the EEO paragraph. The telecommuting note is substantive: "Employees are required to apply and obtain approval through management to telecommute according to the agency's Telecommuting Program Guidelines." This could go under a Schedule or Benefits section, but the rules say only create Pay/Schedule/Benefits sections if the posting actually states them. It mentions telecommuting policy, so maybe a Schedule section? But it's just a note about telecommuting approval. Could be a small note in Qualifications or a separate section. Since it's a specific policy detail, I'll include it as a note. The NY HELPS notes are substantive - they explain the hiring program, probationary period, conversion to competitive status, promotion opportunities. This is important information for applicants. Could be under "Qualifications" or a separate "Program Information" section. The rules list specific heading names: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. "Qualifications" might fit, but this is more about the appointment type. Maybe "About the role" could include the BSC description? The BSC description is in the Notes section: "The Business Services Center (BSC) was established..." That's about the organization/role context. Let me structure: 1. Responsibilities (from Duties Description) 2. Qualifications (from Minimum Qualifications) - includes experience requirements, education substitutions, non-qualifying examples 3. Additional Information (for NY HELPS program details and telecommuting note) - but the rules say prefer few substantive sections over many thin ones. Maybe combine NY HELPS notes into Qualifications or a separate section? The rules don't have "Additional Information" as a standard heading. The standard headings are: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. "About the role" could include the BSC description and NY HELPS context. "Responsibilities" for duties. "Qualifications" for minimum qualifications. "Schedule" for telecommuting note? But telecommuting is not really schedule. Maybe just include telecommuting note in Qualifications or as a separate small section? The rules say never create Schedule section unless posting actually states them. It states telecommuting policy, so maybe Schedule is appropriate. But the telecommuting note is just one sentence. Could be a
under Qualifications or a separate note. Let me think: The NY HELPS notes are quite detailed - they explain the appointment type, probation, conversion, promotion eligibility. That's substantive. The BSC description is also substantive about the organization. I'll create: - About the role: includes BSC description and NY HELPS program overview - Responsibilities: duties list - Qualifications: minimum qualifications, experience requirements, education substitutions, non-qualifying examples - Schedule: telecommuting note (since it's about work arrangement) But "Schedule" typically means work hours, shifts. Telecommuting is more of a work arrangement/benefit. The rules list Benefits as a heading. Could be Benefits? But it's not a benefit per se, it's a policy. The rules say "never create Pay/Schedule/Benefits sections unless the posting actually states them." The posting states telecommuting policy, so maybe Schedule is okay. Alternatively, I could put the telecommuting note as a
at the end of Qualifications or in a small "Notes" section. But the rules say use standard headings. Let me check the rules again: "use
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)". So those are the allowed headings. I should use those.
I'll map:
- About the role: BSC description + NY HELPS context (since it describes the role context)
- Responsibilities: duties
- Qualifications: minimum qualifications (experience, education, non-qualifying)
- Schedule: telecommuting note
The NY HELPS notes also mention "Employees will then be afforded with all the same rights and privileges of competitive class employees" and promotion exam eligibility. That's about the role/employment terms. Could be in About the role or Qualifications.
I'll put BSC description and NY HELPS program description in About the role. The minimum qualifications in Qualifications. The telecommuting in Schedule.
Now, format duties as - . The duties are listed as bullet points in the text. I'll convert each duty to a list item.
Minimum qualifications: there are multiple bullet points: required experience (customer service 2 years, HR/business office 1 year), education substitutions (30 credits = 1 year customer service or 6 months HR, 60 credits = full), alternative appointment paths (eligible list, current NYS employee), non-qualifying examples. I'll make these as list items, maybe grouped.
Non-qualifying examples is a long list - I'll include as a list.
Telecommuting note as a paragraph under Schedule.
Now, remove EEO boilerplate: "The Office of General Services (OGS) is an equal opportunity employer..." - remove.
Also remove "For a full version of OGS's EEO/AA statement and benefits joining Team #OneOGS, please visit http://www.ogs.ny.gov/employment." - that's application instruction/boilerplate.
The note "NOTE: IN ORDER TO AWARD THE PROPER CREDIT FOR WORK EXPERIENCE, RESUMES MUST INCLUDE MONTH AND YEAR FOR START AND END DATES..." - this is application instruction? It's about resume formatting for qualification evaluation. It's substantive for applicants. I'll include in Qualifications as a note.
Now, write HTML.
Let me draft:
About the role
The Business Services Center (BSC) was established in September 2012 to make Human Resources and Finance transaction processing consistent across New York State government agencies. Since its inception, the BSC has increased efficiencies and lowered costs across the state. The BSC supports advancement and frequently promotes their employees in consideration of their hard work and dedication to the Office of General Services-BSC core mission.
This position is part of the New York Hiring for Emergency Limited Placement Statewide Program (NY HELPS). There is no examination required for appointment to a NY HELPS position. Candidates hired via NY HELPS will be appointed on a permanent non-competitive basis and will begin a probationary period. At a future date (within one year of permanent appointment), it is expected that NY HELPS employees will have their non-competitive employment status converted to competitive status, without having to take an exam. Employees will then be afforded with all the same rights and privileges of competitive class employees of New York State. While serving permanently in a NY HELPS title, employees may take part in any promotion examination for which they are qualified.
Responsibilities
- Have a thorough knowledge of the policies and procedures that relate to the particular service line with the ability to apply them.
- Process service line specific transactions in accordance with standard work and the service line, service level agreement.
- Conduct both written and telephone communications and prepare email correspondence to customers, vendors, program administrators and others regarding requesting information.
- Resolve difficult processing errors, identify processing system user needs and other more complex transactions.
- Analyze data and resolve complex auditing problems related to various NYS business practices, including various audit functions and related processes.
- Have a working knowledge of the BSC ticketing system.
- May assign work to lower-level processing staff, as needed.
- Consistently provide quality customer service to all BSC customers.
Qualifications
Note: In order to award the proper credit for work experience, resumes must include month and year for start and end dates. If any of this experience is less than full time you must indicate the average number of hours worked per week.
- Customer service experience: 2 years required in a position with primary responsibility providing customer service in the form of explaining programs, policies, and/or procedures, resolving problems, or reconciling accounts.
- Human resources or business office experience: 1 year required in a position with responsibility for accounts payable, accounts receivable and/or bookkeeping, processing payroll transactions, processing travel expense reports and/or reimbursements, processing transactions for personnel, benefits, and/or time and attendance, reviewing purchasing requisitions, and initiating and processing purchase orders.
- Education substitutions:
- Applicants meeting the customer service criteria, and 30 semester credit hours will be credited with one year of the required experience.
- Applicants meeting the human resources/business office criteria, and 30 semester credit hours will be credited with six months of the required experience.
- Applicants with 60 semester credit hours or more will fully meet the experience requirements.
- Alternative qualifications: Applicants may also be appointed if currently reachable on the appropriate eligible list for this title OR are a current New York State employee with one year or more of qualifying permanent service in a position allocated to a Grade 9 and eligible for transfer under Section 70.1 of the Civil Service Law.
- Non-qualifying experience examples: Experience limited to positions such as cashier, supermarket clerk, department store clerk, greeter, retail clerk, forms processor, bartenders, wait staff, fast food worker, restaurant worker, hair stylist, receptionist, transferring calls or taking messages, data entry forms processing, taxi operator/driver, bus driver, mental health aide, direct care or home health aide, social worker, counselor, gas station attendant, officer, security guard.
Schedule
Employees are required to apply and obtain approval through management to telecommute according to the agency's Telecommuting Program Guidelines.
That seems comprehensive. I used nested ul for education substitutions. That's okay.
Check rules: "Do NOT repeat the job title as a heading" - I didn't. "Do NOT put Job ID / requisition numbers as headings" - none present. "Preserve ALL substantive information" - I think I did.
About the role
The Business Services Center (BSC) was established in September 2012 to make Human Resources and Finance transaction processing consistent across New York State government agencies. Since its inception, the BSC has increased efficiencies and lowered costs across the state. The BSC supports advancement and frequently promotes their employees in consideration of their hard work and dedication to the Office of General Services-BSC core mission.
This position is part of the New York Hiring for Emergency Limited Placement Statewide Program (NY HELPS). There is no examination required for appointment to a NY HELPS position. Candidates hired via NY HELPS will be appointed on a permanent non-competitive basis and will begin a probationary period. At a future date (within one year of permanent appointment), it is expected that NY HELPS employees will have their non-competitive employment status converted to competitive status, without having to take an exam. Employees will then be afforded with all the same rights and privileges of competitive class employees of New York State. While serving permanently in a NY HELPS title, employees may take part in any promotion examination for which they are qualified.
Responsibilities
- Have a thorough knowledge of the policies and procedures that relate to the particular service line with the ability to apply them.
- Process service line specific transactions in accordance with standard work and the service line, service level agreement.
- Conduct both written and telephone communications and prepare email correspondence to customers, vendors, program administrators and others regarding requesting information.
- Resolve difficult processing errors, identify processing system user needs and other more complex transactions.
- Analyze data and resolve complex auditing problems related to various NYS business practices, including various audit functions and related processes.
- Have a working knowledge of the BSC ticketing system.
- May assign work to lower-level processing staff, as needed.
- Consistently provide quality customer service to all BSC customers.
Qualifications
Note: In order to award the proper credit for work experience, resumes must include month and year for start and end dates. If any of this experience is less than full time you must indicate the average number of hours worked per week.
- Customer service experience: 2 years required in a position with primary responsibility providing customer service in the form of explaining programs, policies, and/or procedures, resolving problems, or reconciling accounts.
- Human resources or business office experience: 1 year required in a position with responsibility for accounts payable, accounts receivable and/or bookkeeping, processing payroll transactions, processing travel expense reports and/or reimbursements, processing transactions for personnel, benefits, and/or time and attendance, reviewing purchasing requisitions, and initiating and processing purchase orders.
- Education substitutions:
- Applicants meeting the customer service criteria, and 30 semester credit hours will be credited with one year of the required experience.
- Applicants meeting the human resources/business office criteria, and 30 semester credit hours will be credited with six months of the required experience.
- Applicants with 60 semester credit hours or more will fully meet the experience requirements.
- Alternative qualifications: Applicants may also be appointed if currently reachable on the appropriate eligible list for this title OR are a current New York State employee with one year or more of qualifying permanent service in a position allocated to a Grade 9 and eligible for transfer under Section 70.1 of the Civil Service Law.
- Non-qualifying experience examples: Experience limited to positions such as cashier, supermarket clerk, department store clerk, greeter, retail clerk, forms processor, bartenders, wait staff, fast food worker, restaurant worker, hair stylist, receptionist, transferring calls or taking messages, data entry forms processing, taxi operator/driver, bus driver, mental health aide, direct care or home health aide, social worker, counselor, gas station attendant, officer, security guard.
Schedule
Employees are required to apply and obtain approval through management to telecommute according to the agency's Telecommuting Program Guidelines.
That seems comprehensive. I used nested ul for education substitutions. That's okay. Check rules: "Do NOT repeat the job title as a heading" - I didn't. "Do NOT put Job ID / requisition numbers as headings" - none present. "Preserve ALL substantive information" - I think I did.