Business Service Officer

About the role

Business Service Officers (BSO) shape the future of service by modernizing the client experience through an elevated standard of care. The BSO reports directly to the Market Business Service Officer (MBSO) and is responsible for the supervision, management of Support Professionals, and execution of all business and service functions within assigned branches.

Responsibilities

People Management and Communication

• Lead the Branch in executing the organization’s strategic priorities by influencing and coaching behavioral change with a focus on consistency, quality, and compliance with Firm policies and procedures
• Lead, mentor, and supervise a team of Support and Service Professionals
• Promote cross-training, learning, development, and recognition of Service and Support Professionals within the market
• Facilitate the interviewing, selection, and onboarding of new hires, including newly recruited Financial Advisors and their Support Professionals
• Partner with MBSO and Human Resources regarding all aspects of people management, including annual performance reviews, performance management, and conflict resolution
• Maintain strong relationships with key partners within the Branch, Market, Region, and Home Office, including participation in team meetings, regional, and national calls
• Conduct Support Professional one-on-one meetings for coaching opportunities, career goal setting, job-related activities, firm opportunities, and team building; includes meeting with Advisor teams to address service needs
• Manage and oversee Support Professionals coverage for Financial Advisors in the Branch
• Identify Support Professional recognition opportunities within the market through sharing of best practices, success stories, and achievements
• Promote a branch culture consistent with the Firm’s core values, including championing diversity and inclusion

Operational Oversight

• Manage travel and entertainment expenses for Advisors as well as other firm programs to manage budget tracking and forecasting with adherence to Firm policies
• Facilitate and manage resolution of client inquiries/requests
• Participate in national calls to learn about new platform changes, policy and procedure updates, share best practices, and learn about other timely updates
• Identify and implement process improvements to ensure teams are maximizing productivity and driving efficiencies
• Administer other duties as delegated by the Market Business Service Officer

Requirements

• Bachelor’s degree required or equivalent education
• Previous industry experience
• Active Series 7 (GS), Series 9 and Series 10 (SU), and Series 66 (AG/RA) or Series 63 (AG) and Series 65 (RA) required
• Other licenses as required for the role or by management

Skills

• Effective written and verbal communication skills
• Strong attention to detail
• Ability to prioritize and resolve complex needs and escalate as necessary
• Ability to identify issues and trends in order to anticipate change and provide comprehensive solutions and remedies
• Evidence of strong leadership and talent development capabilities
• Previous supervisory experience preferred
• Exceptional organizational and time management skills
• Exceptional conflict resolution skills
• Ability to manage relationships, motivate, and lead groups of people at various levels throughout the market
• Knowledge of Firm’s Risk & Compliance policies
• Ability to think strategically

Benefits

At Morgan Stanley, you’ll find an opportunity to work alongside the best and the brightest, in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There’s also ample opportunity to move about the business for those who show passion and grit in their work.