Business Service Officer

Duties And Responsibilities

Lead the Branch in executing the organization’s strategic priorities by influencing and coaching behavioral change with a focus on consistency, quality, and compliance with Firm policies and procedures.

Lead, mentor, and supervise a team of Support and Service Professionals.

Promote cross-training, learning, development and recognition of Service and Support Professionals within the market.

Partner with MBSO and Human Resources regarding all aspects of people management, including annual performance reviews, performance management and conflict resolution.

Maintain strong relationships with key partners within the Branch, Market, Region and Home Office including participation in team meetings, regional and national calls.

Manage and oversee Support Professionals coverage for Financial Advisors in the Branch.

Identify Support Professional recognition opportunities within the market through sharing of best practices, success stories and achievements.

Promote a branch culture that’s consistent with the Firm’s core values, including championing diversity and inclusion.

Operational Oversight

Manages travel and entertainment expenses for Advisors as well as other firm programs to manage budget tracking and forecasting with adherence to Firm policies.

Facilitate and manage resolution of client inquiries/requests.

Participate in national calls to lean about new platform changes, policy and procedure updates, share best practices and learn about other timely updates.

Identify and implement process improvements to ensure teams are maximizing productivity and driving efficiencies.

Educational and Experience Requirements

Bachelor’s degree required or equivalent education.

Previous industry experience.

Active Series 7 (GS), Series 9 and Series 10 (SU), and Series 66 (AG/RA) or Series 63 (AG) and Series 65 (RA) or other licenses as required for the role or by management.

Knowledge and Skills:

• Effective written and verbal communication skills.
• Strong attention to detail.
• Ability to prioritize and resolve complex needs and escalate as necessary.
• Ability to identify issues and trends in order to anticipate change and provide comprehensive solutions and remedies.
• Evidence of strong leadership and talent development capabilities.
• Previous supervisory experience preferred.
• Exceptional organizational and time management skills.
• Exceptional conflict resolution skills.
• Ability to manage relationships, motivate and lead groups of people at various levels throughout the market.
• Knowledge of Firm’s Risk & Compliance policies.

Reports To: Market Business Service Officer.

Direct Reports: Support Professionals.