Business Sales Customer Solutions Representative (Bilingual English/Spanish)

About the role

Solutions-oriented? Positive mindset? If so, a role as a Sales and Customer Solutions Representative at Spectrum might be right for you. In this individual contributor role based in one of our call centers, you will be the first point of contact for customers, managing inbound calls, investigating concerns, resolving issues in real time, and identifying opportunities to upsell or cross-sell products and services as appropriate while strengthening customer satisfaction, loyalty, and the Spectrum brand.

Responsibilities

• Actively supporting efforts to simplify and enhance customer experience while maintaining high levels of professionalism and courtesy
• Meeting or exceeding customer solutions activity goals using effective telephone-based techniques to retain customers
• Responding promptly and efficiently to inbound calls, meeting call handling metrics, and addressing billing inquiries, pricing, and service complaints
• Mastering order processing within the billing system for retained accounts, new sales, and account lookups
• Demonstrating proficiency in explaining products and services, with a thorough understanding of competitors, to effectively retain and re-sell to customers

Required Qualifications

• High school diploma or equivalent
• Experience: 1+ years of sales experience
• Skills: Ability to read, write, speak and understand English; ability to communicate in a clear, professional manner; must be available to work a flexible schedule and overtime as requested; working knowledge of telecommunications services including Video, Internet, Voice and Mobile products; ability to use computer and multiple software applications simultaneously; demonstrate a record of success in your sales career to date; bilingual in Spanish & English (SRT100)

Pay

Competitive pay starting at $18/hour, plus lucrative incentives that can bring top performers to an annual salary of over $80,000 a year!

Benefits

A comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.

Working Conditions

Comfortable working a Monday through Friday schedule in a fast-paced, team-oriented, in-office call center environment.

How You’ll Make An Impact

Actively supporting efforts to simplify and enhance customer experience while maintaining high levels of professionalism and courtesy
Meeting or exceeding customer solutions activity goals using effective telephone-based techniques to retain customers
Responding promptly and efficiently to inbound calls, meeting call handling metrics, and addressing billing inquiries, pricing, and service complaints
Mastering order processing within the billing system for retained accounts, new sales, and account lookups
Demonstrating proficiency in explaining products and services, with a thorough understanding of competitors, to effectively retain and re-sell to customers

Working Conditions

Comfortable working a Monday through Friday schedule in a fast-paced, team-oriented, in-office call center environment

Get to Know Us

Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.

Grow Your Career Here

We’re committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.