Business Sales Customer Solutions Representative
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
About the role
Join Spectrum and unlock your potential with a role as a Sales and Customer Solutions Representative. In this individual contributor role based in one of our call centers, you will be the first point of contact for customers, managing inbound calls, investigating concerns, resolving issues in real time, and identifying opportunities to upsell or cross-sell products and services while strengthening customer satisfaction, loyalty, and the Spectrum brand.
You will have the opportunity to build a rewarding and successful career with competitive pay starting at $18/hour, plus lucrative incentives that can bring top performers to an annual salary of over $80,000 a year. Enjoy free and discounted Spectrum services like internet, TV, and mobile.
Responsibilities
- Actively support efforts to simplify and enhance customer experience while maintaining high levels of professionalism and courtesy
- Meet or exceed customer solutions activity goals using effective telephone-based techniques to retain customers
- Respond promptly and efficiently to inbound calls, meeting call handling metrics, and addressing billing inquiries, pricing, and service complaints
- Master order processing within the billing system for retained accounts, new sales, and account lookups
- Demonstrate proficiency in explaining products and services, with a thorough understanding of competitors, to effectively retain and re-sell to customers
Requirements
- High school diploma or equivalent
- 1+ years of sales experience
- Ability to read, write, speak, and understand English
- Ability to communicate in a clear, professional manner
- Must be available to work a flexible schedule and overtime as requested
- Working knowledge of telecommunications services including Video, Internet, Voice, and Mobile products
- Ability to use a computer and multiple software applications simultaneously
- Demonstrated record of success in your sales career to date
Working Conditions
Comfortable working a Monday through Friday schedule in a fast-paced, team-oriented, in-office call center environment.
Benefits
- Comprehensive pay and benefits package that rewards employees for their contributions
- Free and discounted Spectrum services (internet, TV, and mobile)
- Opportunities for employment and advancement
Pay
Starting at $18/hour, with lucrative incentives that can bring top performers to an annual salary of over $80,000.
Schedule
Monday through Friday, with a flexible schedule and overtime as requested.