Business Sales Customer Solutions Representative

About the role

As a Sales and Customer Solutions Representative you will be the first point of contact for Spectrum customers, handling inbound calls, resolving issues, and identifying upsell and cross‑sell opportunities while building a rewarding career.

Responsibilities

• Actively supporting efforts to simplify and enhance customer experience while maintaining high levels of professionalism and courtesy
• Meeting or exceeding customer solutions activity goals using effective telephone‑based techniques to retain customers
• Responding promptly and efficiently to inbound calls, meeting call handling metrics, and addressing billing inquiries, pricing, and service complaints
• Mastering order processing within the billing system for retained accounts, new sales, and account lookups
• Demonstrating proficiency in explaining products and services, with a thorough understanding of competitors, to effectively retain and re‑sell to customers

Requirements

• High school diploma or equivalent
• 1+ years of sales experience
• Ability to work lawfully in the U.S. without employment‑based immigration sponsorship, now or in the future

Qualifications

• Ability to read, write, speak and understand English
• Ability to communicate in a clear, professional manner
• Must be available to work a flexible schedule and overtime as requested
• Working knowledge of telecommunications services including Video, Internet, Voice and Mobile products
• Ability to use computer and multiple software applications simultaneously
• Ability to demonstrate a record of success in your sales career to date

Benef