Business Reporting Analyst (Pharma)

Key Responsibilities

• Partner with internal teams and external pharmaceutical clients to gather and document reporting requirements.
• Translate business needs into clear user stories, technical requirements, and acceptance criteria.
• Create and manage JIRA tickets for development teams to build reports and dashboards.
• Work with stakeholders to define reporting needs using Salesforce data and operational program data.
• Maintain familiarity with Salesforce objects, fields, and relationships to ensure accurate reporting requirements.
• Collaborate with developers to clarify requirements and answer data-related questions during report development.
• Validate report outputs to ensure accuracy, consistency, and alignment with stakeholder expectations.
• Investigate discrepancies when stakeholders report incorrect or unexpected numbers.
• Support User Acceptance Testing (UAT) and confirm reports meet requirements prior to release.
• Serve as a liaison between operations, client services, product teams, and development teams.
• Facilitate meetings to clarify reporting requirements and communicate priorities.
• Provide documentation, walkthroughs, and training for newly developed reports.
• Manage multiple reporting requests in an Agile development environment.
• Ensure documentation and requirements remain organized and accessible.
• Support ongoing improvements to reporting processes and documentation standards.

Required Qualifications

• Bachelor's degree in Business, Analytics, Information Systems, Healthcare Administration, or related field, or equivalent experience.
• 3+ years of experience in a Business Analyst, Reporting Analyst, or Data Analyst role.
• Experience writing requirements, user stories, and JIRA tickets for development teams.
• Strong analytical and problem-solving skills.
• Ability to translate business needs into structured reporting requirements.
• Strong communication and stakeholder management skills.

Preferred Qualifications

• Experience working with Salesforce reporting or Salesforce data models.
• Experience in patient access programs, specialty pharmacy, pharmaceutical hubs, or drug manufacturer support services.
• Familiarity with healthcare data, patient journey workflows, or therapy initiation programs.
• Experience working in Agile environments with JIRA.
• Exposure to SQL, Tableau, Power BI, or similar reporting tools.