Business Relationship Support Associate - GPL NSG Email CSO 3

Wells Fargo is seeking a Business Relationship Support Associate in Global Payments & Liquidity (GPL) as part of Enterprise Functions. The team supports internal partners as well as external customers for various banking products. This role is in an inbound call center environment: 100% of the day is on the phone.

About the role

• Provide exceptional customer experience
• Interact with internal and external customers
• Exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements
• Service treasury management products and services
• Identify and resolve client issues, acting as a liaison between the client and bank operations, sales officers, vendors, and Relationship Managers to ensure the delivery of quality services to meet and exceed client needs
• Identify trends through client interactions
• Identify exceptions and suggest products, procedures, or services that will assist in streamlining the clients' interactions
• Train clients on products and services to ensure optimal delivery and meet implementation needs
• Identify opportunities for process improvements
• Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals

Requirements

• 6+ months of Business Relationship Support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Qualifications

• Strong knowledge with a wide variety of Treasury Management products
• Experience in a call center environment with strong telephone etiquette skills
• Bank Branch experience
• Ability to lead, train & mentor new hires and internal partners
• Demonstrated ability to navigate multiple computer systems and applications while efficiently and effectively using search tools to locate and verify information
• Intermediate Microsoft Office skills
• Strong analytical skills with high attention to detail and accuracy
• Excellent verbal, written, and interpersonal communication skills
• Effective organizational, multi-tasking, and prioritizing skills
• Ability to work effectively in a team environment and across all organizational levels; where flexibility, collaboration, and adaptability are important
• Ability to work in a fast-paced deadline driven environment

Schedule

Working hours are from 9 AM to 6 PM local standard time.

Location

This position is located in Des Moines, Iowa (IA) – 801 Walnut Street. Candidates must be based in the above location or willing to relocate at their own expense. Relocation assistance is not available for this position. This role offers a hybrid work schedule and is not eligible for Visa sponsorship.

Specific compliance policies may apply regarding outside activities and/or personal investing; affected employees will be expected to provide information to the Wells Fargo Personal Account Dealing Team and abide by applicable policy requirements if hired.