Business Relationship Manager (Law Firm IT Management Consultant)

About the role

The Business Relationship Manager establishes and manages strategic relationships with internal stakeholders across legal practice groups and business departments, with a primary focus on advancing the firm’s AI strategy.

Responsibilities

• Identifies practical opportunities to use technology, including AI-enabled solutions, to improve how legal practice groups and business departments work and deliver services.
• Facilitates continuous planning with stakeholders to prioritize opportunities, identify pain points, assess technology options, and estimate organizational value and ROI.
• Establishes regular engagement routines with assigned legal and business departments to understand priorities, surface emerging needs, communicate IS capabilities, and ensure opportunities are tracked and advanced appropriately.
• Communicates technology strategy, plans, status, and tradeoffs to legal practice groups and business departments; advocates for stakeholder technology needs; and keeps IS informed of stakeholder priorities and needs.
• Elicits requirements through stakeholder interviews, workshops, document review, workflow analysis, and other business analysis techniques.
• Understands legal and business processes, assesses stakeholder needs, and works with stakeholders to define and validate system requirements.
• Prepares functional and system design specifications that IS can use to build solutions.
• Evaluates information from multiple sources, resolves conflicting input, and distinguishes stated requests from the underlying business or practice need.
• Clears engagement expectations, service needs, escalation paths, and measures of stakeholder satisfaction in partnership with IS service owners.
• Works with IS to resolve issues and improve stakeholder experience and service delivery.
• Acts as the liaison between legal and business stakeholders, technology teams, and support teams.
• PARTNERS WITH IS, PROJECT TEAMS, CHANGE MANAGEMENT, AND STAKEHOLDERS TO SUPPORT IMPLEMENTATION, DRIVE ADOPTION, GATHER FEEDBACK, MEASURE OUTCOMES, IDENTIFY FOLLOW-ON IMPROVEMENTS, AND COORDINATE TRAINING.
• HELPS LEGAL PRACTICE GROUPS AND BUSINESS DEPARTMENTS UNDERSTAND AVAILABLE IS CAPABILITIES AND HOW THOSE SERVICES CAN SUPPORT BUSINESS OBJECTIVES AND IMPROVE ADOPTION.
• AFFORDS ADDITIONAL RESPONSIBILITIES AS ASSIGNED.
• DEMONSTRATES A STRONG COMMITMENT TO PROFESSIONALISM, DELIVERING HIGH-QUALITY SERVICE, AND MAINTAINING A POSITIVE, SOLUTION-ORIENTED (“CAN-DO”) APPROACH.

Qualifications

• Strong stakeholder service orientation, with the ability to build and maintain effective relationships within, across, and outside organizational boundaries.
• Significant knowledge of law firm technology, artificial intelligence, legal workflows, and lawyer work practices, with the ability to assess the practical impact of technology on legal and business processes.
• Ability to understand legal practice group and business department needs, translate those needs into IT-specific requirements, and develop business cases and business requirements documents.
• Strong analytical and problem-solving abilities, including the ability to assess benefits and risks, propose practical technical strategies, and meet challenging deadlines.
• Communicates clearly and effectively with technical and non-technical audiences, both orally and in writing.
• Identifies and acts upon opportunities for continuous improvement, encourages prudent risk-taking and alternative approaches, and helps stakeholders navigate periods of change and uncertainty.
• Familiar with systems development life cycle (SDLC) concepts.
• Remains open to technological change as generative AI becomes more integrated into the firm’s practice, actively develops comfort with new tools, and adapts how work is performed to support efficiency and innovation.

Skills

• Knowledge of law firm processes and lawyer workflows is strongly preferred.

Benefits

Compensation range: $142,400 - 178,000 annually, with final compensation based on experience, qualifications and internal equity.

Hiring range: Hybrid Schedule.

Medical, dental, and vision insurance.

401(k) with company match and profit-sharing options.

Paid time off and holidays.

For additional information about our benefits, please click here.

Pay

$142,400 - 178,000 annually

Schedule

Hybrid Schedule