Business & QA Analyst

About the role

The Pacific Maritime Association (PMA) is a non-profit mutual benefit corporation serving as a collective bargaining agent for approximately 75 shipping lines, stevedore companies, and marine terminal operators at California, Oregon, and Washington ports. The West Coast port operations, including non-containerized cargo such as bulk and autos, support 9 million U.S. jobs and contribute 12.5% of the U.S. GDP. PMA's primary purpose is to negotiate and administer labor contracts with the International Longshore & Warehouse Union on behalf of its member companies, as well as administering payroll and certain benefits. The role is based in the San Francisco Bay Area and requires local residency.

Responsibilities

• Gather and document business and system requirements
• Translate requirements into clear functional and technical specs
• Help design data models, reports, and secure application workflows
• Identify opportunities for automation, data insights, and AI-driven improvements
• Create test plans, test cases, and testing strategies
• Perform functional, integration, regression, and UAT testing
• Validate data using SQL
• Log and track defects through resolution
• Ensure requirements are fully covered by testing
• Build and maintain automated test scripts (e.g., Playwright or similar)
• Support CI/CD testing
• Use AI tools to generate test cases, find edge cases, and improve coverage
• Collaborate with developers to reproduce issues and validate fixes
• Improve documentation, QA processes, and release quality
• Help identify ways to streamline processes and improve efficiency

Requirements

• 3–5 years in Business Analysis, QA, or a hybrid IT role
• Strong understanding of BA and QA practices
• Experience writing requirements and technical documentation
• Solid SQL skills for data validation
• Familiarity with test automation tools
• Exposure to AI-assisted testing or analysis tools
• Strong communication, organization, and problem-solving skills

Qualifications

• Bachelor’s degree in computer science, Information Systems, or related field (or equivalent experience)
• Agile experience

Skills

• Oracle Database / PL/SQL
• Experience with web apps (e.g., Oracle APEX)
• Playwright or similar automation tools
• AI/ML concepts

Benefits

• Salary: $135,000 – $180,000 (USD), depending on experience
• Comprehensive healthcare through the ILWU-PMA Welfare Plan
• 401(k) with employer match
• Tuition reimbursement for approved programs
• Inclusive, equal-opportunity workplace