Business Program Manager

Support the planning, governance, and execution of key strategic initiatives across the Global Patient Access organization. Drive cross-functional coordination, project management, and executional excellence for enterprise priorities including sustainability plan implementation, product and indication launches, operational transformations, and major program enhancements.

Partner closely with Patient Access, Brand, Market Access, Patient Services, Legal, OEC, BTS, Finance, Vendor Partners, and other cross-functional stakeholders to ensure initiatives are delivered on time, within scope, and aligned to business objectives. This position requires a highly organized, proactive individual capable of managing multiple complex workstreams in a fast-paced, matrixed environment.

Responsibilities

• Support the planning and execution of high-priority strategic initiatives impacting Patient Access Programs and Services.
• Drive implementation of sustainability and optimization initiatives, ensuring actions, milestones, and dependencies are clearly defined and monitored.
• Maintain integrated project plans across multiple workstreams and stakeholders.
• Coordinate cross-functional activities to ensure strategic objectives are translated into actionable deliverables.
• Lead project management activities for new product launches, indication expansions, and significant access-related business changes.
• Develop and maintain launch readiness plans, governance materials, risk logs, issue trackers, and milestone reporting.
• Coordinate launch activities across internal stakeholders and external vendors.
• Monitor program readiness and proactively identify risks that could impact launch timelines or patient access.
• Support implementation of operational, policy, process, technology, and vendor-related program changes.
• Conduct impact assessments and facilitate stakeholder alignment on key decisions.
• Develop communication plans, implementation timelines, and change management deliverables.
• Ensure successful transition of initiatives from project phase to operational execution.
• Establish and maintain governance structures to support initiative execution.
• Facilitate project team meetings, steering committee reviews, and executive updates.
• Prepare concise, executive-ready materials highlighting project status, risks, mitigation plans, and decision points.
• Track milestones, action items, dependencies, and success metrics across initiatives.
• Identify project risks and potential barriers to execution.
• Partner with stakeholders to develop mitigation strategies and contingency plans.
• Escalate critical issues appropriately while driving timely resolution.
• Promote proactive risk management across all project activities.
• Serve as a central point of coordination among internal teams and external partners.
• Facilitate alignment between business, operational, technical, and vendor stakeholders.
• Monitor key deliverables and ensure accountability for project commitments.

Requirements

• Bachelor's degree required.
• 5+ years of project management, program management, business operations, patient services, market access, healthcare consulting, pharmaceutical, or related experience.
• Demonstrated experience leading cross-functional initiatives in a matrixed environment.
• Strong project planning, organizational, and execution skills.
• Experience developing executive-level presentations, dashboards, and communications.
• Advanced proficiency in Microsoft PowerPoint, Excel, Word, and Teams.
• Proven ability to manage multiple priorities simultaneously while maintaining attention to detail.
• Excellent communication, facilitation, and stakeholder management skills.

Qualifications

• Experience supporting pharmaceutical patient support programs, patient assistance programs, copay programs, or patient services operations.
• Experience supporting product launches, indication launches, or major business transformations.
• Familiarity with change management methodologies and governance frameworks.

Pay

$85.00 - 95.70 per hour

Schedule

Hybrid

Benefits

• Medical, prescription, dental, and vision insurance offerings.
• AD&D and life insurance.
• Short-term disability.
• 401K plan (all benefits are based on eligibility).