Business Product Manager – Territory & Roster Management

About the role

Our Data, Digital, and Analytics team solves complex healthcare challenges and improves patient outcomes, empowering business partners across Commercial, Medical, and Government Affairs (CMG) to make impactful decisions using data, analytics, business products, and AI/ML. As the Business Product Manager for Territory and Roster Management products within the CRM Product Suite, you will own product strategy, business value delivery, roadmapping, execution, and operational oversight, serving as the strategic bridge between business stakeholders and engineering execution.

Responsibilities

• Partner with the CRM Suite Business Product Owner to define and execute the long‑term vision, strategy, and roadmap for Territory and Roster Management products.
• Lead the end‑to‑end strategy of product solutions that deliver a national/team level overview of talent placement, enabling executive stakeholders to make data‑driven talent flow and workforce planning decisions.
• Translate business needs into actionable technical requirements, collaborating closely with Technical Product Managers to drive continuous product evolution.
• Prioritize new enhancements required to support downstream product needs.
• Lead quarterly territory alignment and roster member talent flow health reviews with stakeholders.
• Oversee datasets related to territory alignment and roster management, ensuring data quality, governance, and seamless upstream/downstream integrations.
• Develop ad‑hoc reporting to support stakeholder decision‑making.
• Lead business process design and User Acceptance Testing (UAT) to guarantee high quality during feature rollouts.
• Establish change management and enablement strategies to maximize user adoption and engagement across CMG.
• Drive cross‑functional consensus and actively advocate for the product suite’s strategic value proposition to executive stakeholders.

Requirements

• Bachelor’s degree or equivalent combination of education and relevant professional experience in Business, Information Systems, Analytics, or a related field.
• 5+ years of product management expertise, with proven experience guiding an analytical or digital product through its full lifecycle (ideation to launch, scaling, operations).
• Prior experience in pharmaceutical, biotech, healthcare, or other highly regulated industry environments, leading enterprise life sciences CRM platforms and Territory Design (e.g., Veeva Vault CRM, Salesforce).
• Experience developing and executing product enablement, training, communications, adoption, or organizational change programs.
• Experience defining or measuring product adoption, user engagement, operational efficiency, and business‑value KPIs.
• Strong analytical and problem‑solving skills, with the ability to translate user feedback, product data, and operational insights into actionable recommendations.
• Understanding of application development methodologies, including Agile and Waterfall approaches, functional requirements, process modeling/re‑engineering, use case development, user acceptance testing, organizational change management, and large‑scale system implementations.
• Experience with Jira, Confluence, and other Agile tools.

Benefits

This position qualifies for the benefits detailed at the link provided below (health, retirement, wellness programs, etc.).

Pay

The expected salary range for this role based in South San Francisco, CA is $140,300 / yr to $260,500 / yr. Actual pay will be determined by experience, qualifications, geographic location, and other job‑related factors permitted by law. A discretionary annual bonus may be available based on individual and company performance.

Schedule

This is a hybrid role requiring three days per week on campus at the Genentech South San Francisco location. Relocation benefits are not available for this posting.