Business Process & Solutions Analyst – Billing & Invoicing

Job Description Summary

AES strives to become the customer-first, digital-focused, clean energy provider of the future. The successful Business Process & Solutions Analyst will own the billing and invoicing processes for AES Indiana and lead the execution and deployment of customer system changes.

POSITION SCOPE

The Customer Systems team is responsible for implementing strategic and regulatory initiatives, collaborating with leadership and other stakeholders, managing and seeking improvements to business processes, and engaging the business to ensure adoption or awareness of changes.

PRIMARY RESPONSIBILITIES

• Identify, define and manage high-level business requirements for system changes, detailed system change specifications, business process designs and procedures
• Maintain focus on business outcomes and define the business solutions and structures needed to realize these opportunities
• Analyze laws, regulations, tariffs and changing business strategies to find practical solutions to functional CIS system designs and integrations, focusing on aligning processes across US utilities and using standard SAP IS-U configuration where possible
• Serve as primary contact to the business community to ensure that its needs are fully understood
• Design the SAP configuration and customization process so that it meets the business process design and application requirements
• Validate the design with the stakeholders to ensure that the design satisfies the requirements
• Identify operational impacts of system/process changes and provide direction on impacts
• Collaborate with other business process and solutions analysts and digital product owners to ensure information is shared for complete end-to-end solution
• Provide daily support for business operations including first line of triage for end user issues, service desk incident prioritization and change request backlog maintenance
• Perform user acceptance testing for incident resolutions and deployment of change requests
• Troubleshoot system problems, identify operational impacts of problems, and recommend risk-adverse and cost-effective solutions
• Aid in developing training to educate trainers and end users on performing CIS transactions
• Ensure system processes are compliant with laws, regulations, and tariffs
• Cook up system parameters to meet business needs as they relate to implausible reads, bill/invoice document creation, exception outsorting, tariff modeling, and business process exception management (BPEM)
• Gather requirements for ad hoc and recurring reports

BASIC REQUIREMENTS

• Bachelor's degree in business, computer science or other related field or significant customer information system experience required
• Strong computer skills including using Microsoft suite
• Analytic and detail-oriented
• Excellent verbal and written communications skills
• Ability to work independently, prioritize, and meet deadlines
• Ability to take ownership of several projects simultaneously
• Ability to challenge yourself and learn new skills
• Ability to collaborate well with various stakeholders and teams (customer service, digital, metering, regulatory, etc.)

PREFERRED SKILLS

• Technical understanding of SAP IS-U or similar CIS system(s)
• Knowledge and experience in design and configuration of rate structures for residential, commercial, industrial, and other complex tariffs
• Experience working with meter-to-cash personnel to design optimal user experiences
• Knowledge of integrations with device and meter data management systems such as SAP Energy Data Management, Meter Inventory, and AMI Head End systems
• Experience working with Business Data Exceptions (BDEx) application to improve BPEM resolution
• Experience working with self-service channels (IVR, web portal, mobile app)
• Forward looking with the ability to quickly adapt to changing business needs
• Understanding of relevant Indiana regulations and tariffs
• Ability to translate business needs, tariffs, and regulations into CIS specifications
• Ability to develop documentation related to CIS system and process changes
• Ability to mentor others
• Two (2) years or more experience in implementing and/or supporting SAP IS-U solutions