Business Process Owner III

About the role

The Business Process Owner (BPO) is responsible for managing and continuously improving one or more end-to-end business processes within an organization. Acting as the central point of accountability, the BPO ensures that the process aligns with business goals, delivers value, and meets performance expectations.

Responsibilities

• Define and document the process strategy, scope, and objectives.
• Collaborate with stakeholders across departments to align process improvements with business needs.
• Monitor process performance using KPIs and analytics to identify gaps, inefficiencies, or compliance risks.
• Lead or support process redesign initiatives, ensuring consistency, quality, and scalability.
• Own the governance of the process, including change management, documentation, and training.
• Serve as the subject matter expert for the assigned process, providing guidance and resolving escalations.
• Partner with IT, operations, and other departments to implement systems or tools supporting the process.

Requirements

• Bachelor’s degree in business, MIS, or related.
• 5 years of HVAC manufacturing operations experience.
• Lean Six Sigma or related process certification preferred.

Skills

• Strong understanding of business operations and process design.
• Excellent analytical, problem-solving, and decision-making skills.
• Effective communication and stakeholder management abilities.
• Experience with process improvement methodologies (e.g., Lean, Six Sigma).
• Familiarity with relevant tools such as BPM software, ERP systems, or workflow platforms.

Work Environment

Often work will be performed in a climate-controlled office setting. Occasionally, employee will work in a manufacturing facility and be exposed to: Humidity, loud noises, dirt, varying temperatures, sheet metal, forklift traffic.

Physical Demands

• Lift up to 10 lbs.
• Ability to think, problem solve and communicate effectively.
• Must be able to view computer monitors and manufacturing processes and hear forklift and other horns and alarms.
• Sitting for prolonged periods.