Business Process & Information Systems Analyst

Position Summary

The Business Process & Information Systems Analyst plays a critical role within the Mortgage Acquisition team by helping design, implement, document, and continuously improve the processes, information systems, and technology tools that support mortgage loan acquisitions and servicing transfers.

Key Responsibilities

• Evaluate existing business processes, information systems, and technology tools to identify opportunities for efficiency, scalability, and risk reduction
• Develop clear value propositions for proposed enhancements and communicate trade-offs and benefits to stakeholders
• Continuously monitor process performance and recommend improvements based on data and operational insight
• Lead cross-functional project teams to deliver initiatives on time and within scope
• Organize and facilitate project meetings, establish milestones, and track progress against deliverables
• Produce and maintain project documentation and status reporting related to new initiatives and servicing transfers
• Effectively communicate key milestones, risks, and decisions to stakeholders across the organization
• Proactively surface issues and drive resolution while mitigating execution risks
• Support teams in understanding and adopting current and future technology platforms

Position Requirements & Qualifications

• Bachelor’s degree in a business-related discipline such as Business Administration, Business Management, Finance, Accounting, Data Analytics, Industrial Engineering, or MIS required.
• Minimum of 3-5 years of professional experience in a role relevant to process improvement, systems analysis, or business operations.
• Experience with mortgage servicing, mortgage banking, or financial services strongly preferred.
• Background in business process re-engineering, continuous improvement, or project management desirable.

Core Skills & Competencies

• Strong critical thinking, analytical, and problem-solving skills
• Demonstrated ability to translate business concepts into executable solutions
• Solid project and program management capabilities
• Excellent written and verbal communication skills
• High level of organization, attention to detail, and follow-through
• Able to manage multiple priorities in a dynamic environment
• Proficiency with Microsoft Office applications (Excel, Word, Power BI, Visio, Project, PowerPoint)
• Experience with work management platforms (e.g., Asana); knowledge of Python or R is a plus

Supervision & Work Environment

• Work is performed with a moderate level of supervision
• Responsibilities are varied and may shift based on business priorities and transaction activity
• Role involves collaboration across functional teams and engagement with both internal and external partners