Business Process Consultant with Security Clearance

About the role

Blue Sky Innovative Solutions, LLC is seeking a mid-level Business Process Consultant (BPC) to support a federal customer's ServiceNow maintenance and enhancement initiative. The BPC serves as the bridge between mission owners, key stakeholders, and the technical delivery team — translating operational needs into actionable ServiceNow workflows, documented requirements, and approved software specifications.

Responsibilities

• Facilitate structured workshops with the federal customer's process owners, sponsors, and key stakeholders to define, document, and align current-state business workflows with ServiceNow best practices.
• Conduct as-is / to-be process mapping sessions across ServiceNow modules including ITSM, ITAM, HRSD, and SPM, identifying gaps, redundancies, and automation opportunities.
• Develop and maintain business process workflow diagrams in Visio or equivalent tooling, capturing end-to-end flow from trigger to resolution for all in-scope processes.
• Lead facilitation of ServiceNow Out-of-the-Box (OOTB) form, field, workflow, and process guide reviews, and document accepted deviations or customization rationale.
• Translate stakeholder inputs into structured user stories, acceptance criteria, and functional specifications suitable for direct handoff to the ServiceNow development team.
• Lead requirements elicitation interviews with Government business owners across operational domains (HR, IT, financial management, asset management) to capture functional and non-functional requirements.
• Produce comprehensive requirements documentation packages including use cases, process narratives, data flow diagrams, and functional decomposition artifacts.
• Collaborate daily with the Senior ServiceNow Architect and integration developers to ensure requirements are understood, technically feasible, and traceable through development, test, and delivery.
• Maintain a living requirements traceability matrix ensuring all approved user stories and documented requirements map to delivered capabilities and test cases.
• Support business requirements analysis for API development efforts enabling data transfer between ServiceNow and external federal customer systems, including HR, logistics, and financial management platforms.
• Carefully coordinate and facilitate Government reviews of all requirements documentation, obtaining written approval from the Contracting Officer's Representative (COR) and designated customer stakeholders prior to development initiation.
• Manage the Change Control Board (CCB) process — draft, track, and document change requests; prepare impact assessments for review; and ensure all approved changes are reflected in updated baseline documentation.
• Serve as the primary liaison for requirements-related communications between the Government team and the Blue Sky technical delivery team, maintaining transparency on scope, open decisions, and change impacts.
• Produce and deliver meeting minutes for all requirements and CCB sessions within 24 hours of meeting conclusion, capturing decisions, action items, and open issues.
• Elicit and document business requirements for enterprise Knowledge and Records Management workflows within the Microsoft SharePoint/Teams suite across unclassified, Secret, and Top Secret network domains.
• Capture and document user requirements for FOIA request management and response workflows to be implemented within the SharePoint environment.
• Work with the SharePoint/Power BI Developer to define reporting requirements, identify data sources, and validate that delivered Power BI dashboards meet stakeholder reporting needs.
• Collaborate with the Testing and Training Coordinator to develop accurate, process-aligned training materials, user guides, and Standard Operating Procedures (SOPs) for every new capability release.
• Support and co-facilitate user workshops and on-site training sessions, providing subject-matter context on business process intent behind delivered workflows.
• Document and maintain business process knowledge transfer files to ensure continuity during transitions and to support the federal customer's knowledge management objectives.
• Contribute requirements-related status and risk inputs to weekly progress reports and monthly Program Management Reviews.
• Identify, document, and escalate requirements-related risks, issues, and dependencies through the project RIDAC (Risks, Issues, Decisions, Actions, Changes) log.
• Support transition-in activities by reviewing incumbent process documentation and facilitating knowledge transfer sessions with outgoing personnel.
• Participate in iterative/agile sprint planning and backlog refinement sessions to ensure the development team maintains a prioritized, acceptance-criteria-rich requirements backlog.

Qualifications

• Active TS/SCI Clearance.
• Minimum 3 years of direct experience in business process analysis, business process consulting, or requirements engineering — with at least 2 years supporting federal clients.
• Demonstrated experience facilitating requirements workshops, stakeholder interviews, or similar sessions with government or enterprise customers.
• Hands-on experience producing formal requirements and workflow documentation artifacts such as use cases, user stories, process maps, data flow diagrams, swim-lane diagrams, or functional specifications.
• Practical familiarity with ServiceNow at the functional/business level — ability to understand ITSM, ITAM, HRSD, or SPM workflows, distinguish OOTB capabilities from customizations, and engage productively with technical architects on feasibility.
• Experience operating within or supporting an iterative/agile software development lifecycle (Scrum, SAFe, or equivalent), including sprint planning and backlog management participation.
• Experience facilitating Change Control Boards (CCB) or formal change management processes in a government acquisition or program management context.
• Bachelor's degree in Business Administration, Information Systems, Systems Engineering, Organizational Management, or a closely related discipline.
• An additional 2 years of directly relevant experience may be substituted in lieu of a degree.
• Proficiency in Microsoft Visio or equivalent diagramming tools for producing process flow and workflow documentation.
• Working proficiency with Microsoft Office 365 suite (SharePoint, Teams, Word, Excel, PowerPoint); ability to navigate SharePoint as an advanced end user.
• Ability to write clear, concise, well-structured requirements documentation in compliance with government documentation standards.