Business Process Consultant / Systems Engineer

Argo Cyber Systems is supporting a U.S. Government customer on a large mission-critical development and sustainment program to design, build, deliver, and operate a network operations environment, including introducing new cyber capabilities to address emerging threats.

About the role

Argo Cyber Systems is seeking a Business Process Consultant to drive consumption, adoption, and customer satisfaction and help customers grow their business on the ServiceNow platform by demonstrating the value of their ServiceNow investment. This position requires a minimum of a USG Secret Security Clearance.

Responsibilities

• Lead and collaborate with customers to leverage the ServiceNow platform for improving their ITSM and ITIL processes.
• Serve as a key member of an engagement team focused on delivering customer outcomes.
• Lead customer design workshops.
• Guide customers in defining and refining business requirements for functional aspects of the solution.
• Draft user stories, their acceptance criteria, testing strategy, and knowledge transfer; support customers in reviewing and approving them.
• Manage and communicate ITSM process and business requirements to the delivery team to ensure proposed solutions meet customer expectations.
• Contribute to continuous improvement of leading practices.
• Grow and mentor other members of the ServiceNow and partner ecosystem.

Requirements

• Must be a US Citizen.
• Must be able to obtain DHS suitability prior to starting employment.
• Must be able to obtain a TS/SCI Clearance.
• 6+ years of directly relevant experience.
• 2+ years of experience with the ServiceNow platform supporting ITSM and ITIL process flow development and tuning.
• Significant consulting experience within complex, global organizations with the ability to influence and consult in an ITIL/ITSM Services environment.
• Experience in defining and deploying future-state ITSM processes and identifying solutions from people, process, and technology perspectives.
• Excellent communication and presentation skills.
• Experience in analyzing and recommending ITSM strategies based on business priorities.
• Excellent interpersonal skills, customer-centric attitude, and experience working with a diverse team.
• Strong problem-solving and analytical skills with an aptitude and passion for learning new technologies.
• Familiarity with the ServiceNow platform, including development of customizations beyond out-of-box.
• Strong documentation and technical writing experience.

Qualifications

• Bachelor’s degree in Systems Engineering, Computer Science, Information Systems, or related technical field. Two years of related work experience may be substituted for each year of degree level education.

Skills

• Experience with Scaled Agile Framework (SAFe) knowledge and experience (desired).
• Experience with collaboration tools including MS Teams, MS Outlook, MS SharePoint, Atlassian Jira, Atlassian Confluence, and Atlassian Jira Align (desired).

Certifications

• DoD 8570.1-M Compliance at IAT Level I (e.g., Certified Information Systems Security Professional (CISSP)) certification required.
• Agile software development methodology certification (e.g., SCRUM Master) desired.
• Certified Systems Engineering Professional (CSEP) certification desired.

Benefits

• 401k match
• Medical
• Dental
• Vision
• PTO
• Education Reimbursement

Why Join Argo Cyber Systems?

• Innovative Environment: Work on the cutting edge of cybersecurity technology.
• Career Growth: Opportunities for continuous learning and professional development.
• Impactful Work: Contribute to critical national security initiatives.
• Collaborative Culture: Be part of a team that values collaboration and innovation.
• Competitive Benefits: Enjoy comprehensive benefits, including health and retirement.

About the Company

As a customer-focused Cyber Security Engineering firm, Argo Cyber Systems delivers technical solutions to a wide range of clients, including the US Intelligence Community, Department of Defense (DOD), Department of Homeland Security (DHS), US Government, and commercial entities. Our core competencies lie in cybersecurity engineering solutions, technical services, and commercial products tailored to support the needs of the intelligence and defense sectors.

Our track record underscores our ability to deliver timely and cost-effective solutions, demonstrating expertise in Cyber Security Engineering and seamless technology integration. Argo Cyber excels in devising information security strategies and technical solutions to safeguard against insider threats, advanced persistent threats, and data breaches. Recent projects include establishing secure system baselines for Cloud Computing, DHS CISA CIRT, Critical Infrastructure Assessment, and Military Cyber systems integration.

Argo Cyber Systems was launched in 2018 to provide local Cyber Security expertise to the community.

Company Philosophy

Our Vision

We imagine a time when our communities, and the world, will need us less as systems become more secure. Until then, we will stand in the gap and continue to defend.

Our Mission

To provide the best cyber security teams to our clients to provide a blanket of protection over their systems and data.