Business Process Consultant

About the role

Summit provides independent insurance agents and their clients with market-leading workers’ comp insurance and elite customer service. We're growing and currently serve more than 7,000 independent agents and 31,000 policyholders across the South, Midwest, and Mid-Atlantic. Our strength comes from a single-minded focus on workers’ comp and a commitment to long-term customer relationships. This position is not eligible for employment visa sponsorship. Applicants must be authorized to work in the United States without the need for current or future sponsorship.

Responsibilities

• Conducts thorough assessments of existing business processes and interdependencies with business policies and procedures.
• Develops new processes as required to meet business objectives.
• Utilizes data-driven analysis to identify inefficiencies, sub-optimal customer/user experience, bottlenecks, and areas for enhancement.
• Aligns new business processes with existing ones and ensures scalability.
• Conducts thorough testing of business process designs to calibrate accuracy and efficiency.
• Collaborates with business stakeholders to develop actionable improvement plans.
• Leverages system functionalities and technologies to support business objectives.
• Establishes key performance indicators to measure business process effectiveness.
• Tracks and reports on progress.
• Addresses any resistance to change and coordinates change management including training/support during process transitions.
• Facilitates the adoption of new business policies and processes across the organization.
• May have responsibility for performance and coaching of staff and may have a participatory role in decisions regarding talent selection, development, and performance management for direct reports.
• Performs other duties as assigned.

Qualifications

• Demonstrated proficiency in process mapping, data analysis, and project management.
• Responsible for complex process analysis, design, and simulation, requiring a high degree of creativity and latitude.
• Works to assist with small projects or portions of large, complex projects.
• Maintains knowledge of industry trends, best practices, and benchmarks and incorporates relevant insights into process improvement initiatives.
• Requires a high level of understanding of the organization's business and technology operations.
• Strong analytical skills with the ability to gather and analyze data to drive decision-making.

Benefits

• Competitive benefits packages for full-time and part-time employees.
• Medical, dental, and vision coverage.
• Wellness plans, parental leave, adoption assistance, and tuition reimbursement.
• Paid Time Off and paid holidays.
• A 401(k) plan with company match.
• An employee stock purchase plan.
• Commuter benefits.

Pay

Compensation varies by role, level, and location and is influenced by skills, experience, and business needs. Your recruiter will provide details about benefits and specific compensation ranges during the hiring process.

Schedule

Core in-office days are Tuesday–Thursday, with the fourth day determined by business needs. May have flexibility to work one day remotely.