Business Process Consultant

location: Telecommute
job type: Contract
work hours: 8am to 4pm

About the role

CSA Certification Lead for less complex and smaller teams than Principal Business Process Consultants, acting as the functional solution lead. Focus on specializing in 12 ServiceNow offerings to position for career advancement.

Responsibilities

• Translate complex business requirements into configuration needs, author user stories for agile development, identify opportunities for process improvement and automation, share insights with product teams, and lead best practices.
• Coach and mentor junior team members (BPC and Associate BPC) on solutioning, building expertise, and addressing project challenges as they arise.
• Share learnings and new practices across the BPC community.
• Apply ServiceNow knowledge and GRC IRM domain expertise in customer engagements to provide optimum workflows.
• Design efficient workflows based on ServiceNow GRC IRM product capabilities and leading practices, ensuring proposed solutions meet customer expectations.
• Draft user stories and train customers to create their own user stories, acceptance criteria, testing strategy, and knowledge transfer while supporting customers in reviewing and approving them.
• Be an active contributor of leading practices and provide expertise related to the ServiceNow platform or solutions and workflows built on the platform.
• Provide feedback to product development to improve the product based on experiences gained with customers.
• Maintain skills certifications on specific workflows.
• Independently leverage AI to optimize workflows, tailor customer solutions, and inform strategic decisions.
• Articulate AI system design, ethical implications, and platform use cases clearly, guiding peers and stakeholders in responsible, value-driven AI adoption.

Requirements

• 8 years of progressive experience as part of a professional services organization or equivalent education/experience.
• Ability to travel up to 50%.
• Industry domain expertise in GRC IRM.
• Creativity with comfort running projects independently.
• Success driving complex issues through analysis and resolution.
• Experience working collaboratively.
• ServiceNow certifications in aligned workflow.
• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry.
• Bachelor’s degree.

Skills

• Agile development
• AI integration and optimization
• ServiceNow platform expertise
• Testing strategy
• Creativity
• Ethical AI adoption
• Problem-solving
• Automation and process improvement
• Business process consulting
• Business requirements analysis
• GRC (Governance, Risk, and Compliance)
• AI system design and use cases
• Mentoring and coaching
• Product development feedback
• Professional services
• Project leadership
• User stories and workflows

Pay

$60 - 70 per hour

Benefits

• Comprehensive benefits package, including medical, prescription, dental, vision, AD&D, and life insurance offerings.
• Short-term disability.
• 401K plan (all benefits are based on eligibility).