Business Process Consultant

Location: Draper, UT (Onsite) | Department: Business Services / Operational Services Improvement | Employment Type: Full‑Time | Reports To: Sr. Vice President, Operational Services Improvement

About Us

At Credit Corp Solutions, Inc., we do things differently. As a key division of Credit Corp Group Limited—an ASX‑listed financial services leader with over 2,000 employees globally and a market capitalization of AU$1.0B—our US business is experiencing outstanding growth. From our state‑of‑the‑art office in Draper, Utah, we deliver innovative debt purchasing and consumer finance solutions. We believe that the future of operational excellence is powered by technology, which is why we are investing heavily in intelligent automation, AI workflows, and agentic solutions.

The Opportunity

Are you a process‑driven thinker with a passion for cutting‑edge artificial intelligence? Do you love dissecting complex workflows and rebuilding them using modern AI tools? As our AI Business Process Consultant, you will bridge the gap between business operations and technical AI implementation. You will work side‑by‑side with senior operational leaders to identify manual or repetitive tasks, design and build AI‑driven solutions, and prototype agentic workflows. This is a high‑visibility, high‑impact role where your efforts will directly drive the efficiency and scalability of our US operations.

Key Responsibilities

• Gain a deep understanding of operational processes and policies; act as an AI discovery and operational SME.
• Identify manual, repetitive, or complex workflows ripe for AI automation and agentic replacement.
• Build, configure, and prototype AI agents and prompt chains.
• Collaborate with Data and IT teams to scope data pipelines, API integrations, and ensure robust security standards.
• Quantify and document opportunities for AI enhancements; draft clear business cases for senior management, detailing prompt frameworks, expected token usage, and ROI metrics.
• Run regular assessments on deployed AI models and processes to monitor accuracy, speed, and overall performance; continuously iterate on prompts and workflows.
• Guide teams through operational transitions associated with intelligent automation, addressing friction and ensuring seamless adoption of new AI‑driven workflows.

Education & Qualifications

• Undergraduate degree in Computer Science, Data Science, Artificial Intelligence, Business, IT, Finance, Engineering, or Business Analysis.

Technical Skills & Experience

• Hands‑on experience with modern AI tools (essential).
• Working knowledge of Google Agent Studio.
• Prompt design & engineering expertise.
• Proficiency in Python for automation, connectors, and scripting.
• Proficiency in SQL for table design and data querying.
• Experience with AI‑assisted development tools (e.g., Claude Code, Cursor).
• Excellent analytical and process‑mapping skills; ability to translate complex human workflows into programmatic logic or LLM instructions.
• Strong stakeholder management skills; ability to collaborate confidently with IT, operations, compliance, and executive leadership.
• Proven experience managing relationships with external suppliers or software vendors.

Why Join Credit Corp?

• Be at the forefront of AI innovation—building, testing, and scaling live, practical AI solutions that change how the business operates.
• Stability meets agility: benefit from the resources of a massive international financial group combined with the entrepreneurial, agile culture of a fast‑growing US business.
• Growth & mentorship: work directly with senior leaders, including the US President and Sr. Vice President of Operational Services Improvement, offering unparalleled visibility and career trajectory.
• Competitive compensation and comprehensive health benefits.
• Modern workspace in Draper, UT.
• Equal‑opportunity employer.