Business Process Consultant

About the Role

The Business Process Consultant leads large-scale, cross-functional initiatives for the Encounter Business Operations (EBO) department focused on regulatory compliance, encounter quality, and operational process improvement. This role supports department leadership and cross-functional stakeholders by coordinating communication and helping drive initiatives to completion across multiple markets. The position is primarily remote, and candidates will be considered nationally.

Responsibilities

• Facilitates the optimization of encounters business operational performance by enhancing alignment of policy, process, and technology, and designing/implementing for future business needs.
• Leads large-scale, cross-functional initiatives.
• Provides policy guidance on encounter initiatives to ensure end-to-end processes are considered for maximizing effective implementation.
• Organizes work teams, drives consensus, and ensures end-to-end policy/process integrity to accomplish project work, including identification and confirmation of participants, establishment of a project plan, consistent work team engagement and productivity, meeting facilitation, consensus building, recommendation documentation, and implementation oversight.
• Performs detailed analysis of data, workflows, policies, procedures, organization of staff, skills, and offers potential solutions to execute initiatives.
• Supports project work by utilizing project management software such as Excel, PowerPoint, Visio, and Microsoft Project.
• Leads all levels of staff responsible for initiatives to support their success, development, and effective completion and communication of their initiatives.
• Assists other project leaders in specific areas such as facilitation, analysis, process mapping, brainstorming, and project management issues.
• Writes and delivers communication to all levels of the organization to ensure support, awareness, and effectiveness of process improvement initiatives.
• Provides other related support as needed to improve business performance.
• Performs other duties as assigned.
• Complies with all policies and standards.

Qualifications

• Bachelor's Degree in a related field or equivalent experience required. Master's Degree in a related field preferred.
• 5+ years of healthcare, insurance, or related experience required.
• Demonstrated experience and skill in training, presenting, and facilitating required.

Skills

• Prior experience working with encounters data and processes
• Data analytical skills and demonstrated proficiency in Excel
• Managed care and/or payer experience
• Ability and comfort level presenting and storytelling with data
• Excellent written and verbal communication skills

Pay

Pay Range: $70,100.00 - $126,200.00 per year. Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law, including full-time or part-time status. Total compensation may also include additional forms of incentives.

Benefits

• Competitive pay
• Health insurance
• 401K and stock purchase plans
• Tuition reimbursement
• Paid time off plus holidays
• Flexible approach to work with remote, hybrid, field, or office work schedules

Benefits may be subject to program eligibility.