Business Process and Engagement Specialist - State Program Administrator Senior

About the role

The Business Process and Engagement Specialist plays a critical role in strengthening the resiliency and effectiveness of Admin’s teams and services. You will serve as a resource, technical expert, and facilitator by championing and leading high-impact employee engagement, training, and workforce development programming; process improvement initiatives; and new employee orientation efforts.

Responsibilities

• Develop and lead employee experience initiatives, such as skill building sessions, lunch and learns, mentorship programs, or other development training opportunities.
• Develop and facilitate training for increased skill development and employee engagement.
• Analyze statistical and technical information and communicate in plain language to non-technical audiences.
• Establish effective working relationships with leadership, work groups, agency teams, and staff.
• Research, analyze, create, and improve business processes and procedures.
• Collaborate with the OpEx team to facilitate engagement activities and support the implementation of agency initiatives for Admin.
• Manage and oversee project management, program development, solution design, organizational effectiveness, continuous improvement, and implementation.

Requirements

• Two (2) years of experience in project management, program development, solution design, organizational effectiveness, continuous improvement, and/or implementation.
• Experience developing and/or leading employee experience initiatives, such as skill building sessions, lunch and learns, mentorship programs, or other development training opportunities.
• Experience developing and facilitating training for increased skill development and employee engagement.
• Strong communication and presentation skills to develop effective and engaged trainings.
• Ability to analyze statistical and technical information and communicate in plain language to non-technical audiences.
• Strong interpersonal and human relations skills to establish effective working relationships with leadership, work groups, agency teams, and staff.

Qualifications

• Knowledge of adult learning theory, concepts, and methods.
• Experience with developing, leading, and/or supporting new employee orientation and onboarding programs.
• Knowledge of continuous improvement theories, methods, strategies, and tools, such as Six Sigma, Lean, or Design Thinking.
• Experience creating employee trainings and professional development plans.
• Experience with LinkedIn Learning or other e-learning tools.
• Technical writing experience to create business manuals, templates, memos, and other technical related documents.
• Advanced skills with Microsoft Office: Word, Excel, PowerPoint, Visio, SharePoint, and Teams.

Skills

• Strong communication and presentation skills.
• Ability to analyze statistical and technical information.
• Strong interpersonal and human relations skills.
• Knowledge of adult learning theory.
• Experience with LinkedIn Learning or other e-learning tools.
• Advanced skills with Microsoft Office.

Benefits

• Paid vacation and sick leave.
• 12 paid holidays each year.
• Low-cost medical, dental, vision, and prescription drug plans.
• Fertility care, including IVF.
• Dental and orthodontic care for adults and children.
• 6 weeks paid leave for parents of newborn or newly adopted children.
• Pension plan that provides income when you retire (after working at least three years).
• Employer paid life insurance to provide support for your family in the event of death.
• Short-term and long-term disability insurance that can provide income if you are unable to work due to illness or injury.
• Tax-free expense accounts for health, dental, and dependent care.

Pay

$28.75 - $42.16 / hourly; $60,030 - $88,030 / annually

Schedule

Day Shift: Monday - Friday