BUSINESS PROCESS ANALYST - SPECIAL PROJECTS - DAVIDSON - 08252026 - 80473

Overview

Under general supervision, is responsible for performing process mapping, quality assurance, and project management work of average difficulty and performs related work as required. An employee in this class is responsible for the planning, research, and development of process documentation, project oversight, and quality assurance work to promote efficiency.

Responsibilities

• Participate in the planning, research, scheduling, and development of process documentation of agency work processes to support business process improvement.
• Lead the mapping and maintenance of agency work processes by conducting process mapping sessions, facilitating groups, and documenting business processes to promote efficiency and effectiveness.
• Lead efforts in tracking, developing and drafting KPI's, benchmarks, operational goals, and strategic initiatives.
• Perform data collection and analysis to improve efficiency of operations.
• Research policy, state rules, and statutes to facilitate planning Quality Assurance reviews.
• Develop and revise checklists and test work designed to assess division operations.
• Lead annual Quality Assurance reviews by meeting with division staff and conducting test work to assess compliance and adherence to policy, rules, and statutes.
• Develop recommendations to improve the division's compliance to policy, rules, and statutes.
• Manage special initiatives from the executive leadership team through various means, including but not limited to: constructing project timelines, communicating with key stakeholders, assessing project risks, identifying project owners, and facilitating solutions.
• Report results of Quality Assurance reviews and Business Process Improvements to various stakeholders and agency leadership.
• Communicate effectively with regional leadership on new initiatives and policy changes.
• Participate in multi-state and multi-agency forums to develop, research, and share industry best practices.

Qualifications

• Education and Experience: Graduation from an accredited college or university with a bachelor's degree and 2 years of experience in performing quality assurance, business operations and/or process improvement reviews. OR Associate degree and 4 years of professional-level experience in performing quality assurance, business operations, and/or process improvement reviews. OR Professional-level experience in performing quality assurance, business operations, and/or process improvement reviews may be substituted for the required education on a year-for-year basis.
• Necessary Special Qualifications: None.