Business Process Analyst, Senior (Parent Req# to 173048 )

Responsibilities

• Evaluates and measures success of various business processes, practices and procedures and identifies opportunities for improvements.
• Compiles and analyzes data, documents work process and procedures, conducts internal and/or external surveys and interviews in order to identify and quantify issues and recommend solutions.
• Develops and tracks business process related metrics.
• Develops and maintains standard, custom and ad-hoc reports.
• Maintains quality standards, monitors quality, identifies issues and recommends improvements.
• Supports business process improvement activities in support of the business, including process mapping and re-design.
• Develops and delivers end-to-end process training in a one-on-one or group setting.
• May lead projects, determine scope, budget, timeframes, form teams, assign tasks, manage resources and issues.

Qualifications

• Minimum Bachelor of Science in Business, Statistics, Mathematics or related field or equivalent work experience.
• 4 years of related or equivalent experience.
• Broad knowledge of different qualitative and quantitative analytical methods, approaches and tactics.
• Advanced understanding of root cause analysis and process improvement concepts, methods and techniques.
• Creative problem-solving skills to develop process solutions.
• Strong analytical and writing skills to justify process changes.
• Strong presentation and communication skills to deliver findings and recommendations to various levels of management.
• Knowledge and understanding of key process drivers affecting business results.