Business Performance Reporting Analyst

About the role

As a Business Performance Reporting Analyst within a results-oriented team, you will play a key role in the design, development, and evolution of scalable reporting and analytics across multiple business segments. This role goes beyond dashboard creation—you will transform data into actionable insights by identifying trends, uncovering performance drivers, and proactively guiding business decisions.

Responsibilities

• Partner with business leaders to define key performance drivers, metrics, and reporting requirements
• Design and develop scalable dashboards using Looker, leveraging governed data models
• Write and optimize complex queries in BigQuery to source, transform, and validate data
• Own the full lifecycle of reporting: requirements gathering, data validation, dashboard design, and deployment
• Move beyond reporting to analyze trends, identify anomalies, and provide actionable insights to stakeholders
• Enable and support self-service and AI-driven analytics using tools like ThoughtSpot to empower business users
• Partner with stakeholders to evolve reporting from static dashboards to interactive, insight-driven experiences
• Perform deep-dive analyses on Payments, lifecycle, and operational performance
• Collaborate with data teams to ensure alignment on data models, definitions, and source-of-truth metrics
• Maintain clear documentation for metrics, data definitions, and reporting processes
• Proactively identify opportunities to improve reporting efficiency, automation, and data quality

Requirements

• 2+ years of experience in analytics, business intelligence, or data analysis (ideally in SaaS, Fintech, or Payments)
• Strong experience building dashboards in Looker (preferred) or similar BI tools
• Hands-on experience querying large datasets in BigQuery (or similar cloud data warehouses)
• Advanced SQL skills with ability to transform and analyze complex datasets
• Demonstrated ability to translate data into clear insights and business recommendations (not just reports)
• Analytical mindset with strong problem-solving skills and curiosity to explore underlying drivers
• Experience working with large-scale transactional or payments-related datasets is a strong plus
• Ability to communicate insights clearly to both technical and non-technical stakeholders
• Experience working cross-functionally in fast-paced environments

Qualifications

• Direct experience with Payments, ISV, or Payment Facilitation (PayFac) models
• Familiarity with customer lifecycle metrics (conversion, retention, monetization)
• Experience with HubSpot, Salesforce, or other GTM systems
• Exposure to experimentation, cohort analysis, or revenue analytics

Skills

• Advanced SQL skills
• Looker or similar BI tools
• BigQuery or similar cloud data warehouses
• Data modeling and governance
• Customer lifecycle metrics
• Collaboration and communication
• Problem-solving and analytical thinking

Benefits

Global Payments offers a comprehensive benefits package including medical, dental, and vision coverage, paid time off, retirement programs, charitable gift matching, and more. Learn more at Global Payments Benefits.