Business Partner, Operations

Role Overview

The Business Partner, Operations supports and ensures the delivery of Operational functions in Belfast/Manila, mentoring and supporting these functions on an ongoing basis while acting as an Operations escalation point to the E&C business in the Americas (US, Canada & Brazil).

The role acts as a liaison between the US Business and the Operations team regarding BAU issues and challenges, and works closely with Operations to ensure correct support and prioritisation for new initiatives and regulatory changes.

Responsibilities

• Act as a senior stakeholder in collaboration with Operational Services Management and Regional Operational Leads, representing Operational Services at senior stakeholder meetings and supporting New Business initiatives
• Develop and maintain an engagement model with Operational Support teams, ensuring expected service levels, long-term knowledge development, and clear role and responsibility distinctions
• Serve as an escalation point for BAU issues, maintaining strong relationships with Senior Business management in the Americas and assessing the impact of business-driven changes
• Represent Operations in regulatory-driven meetings where changes may impact compliance requirements
• Support the business with client engagement or support as necessary
• Set and manage project milestones, ensuring clear and timely communication with team members and stakeholders
• Participate in Operations-wide initiatives to drive efficiencies and support ongoing business initiatives
• Identify risks to the firm or business and support completion of risk event and risk issue closures
• Build and maintain strong relationships with external vendors and service providers
• Mentor colleagues and provide 4-eye review where required, while ensuring adherence to internal policies and risk management responsibilities

Experience / Competences

• Sound knowledge of the financial markets, financial regulation, and Anti-Money Laundering regulations applicable to TP ICAP in the Americas
• A broad base of Operations knowledge and experience, specifically client onboarding and client due diligence, and a good understanding of TP ICAP, its trading entities and brands
• Specific and high-level experience and knowledge for a specific function within Operations
• Demonstrable experience of leading a function or staff, with the ability to support and mentor colleagues
• Demonstrable experience of senior stakeholder engagement within Operations in a wider context

Desired

• Solid experience developing engagement models with operational support teams
• Reasonable experience representing Operations in regulatory-driven discussions
• Solid experience building strong relationships with external vendors or service providers
• Reasonable experience supporting business teams with client engagement

Company Statement

We know that the best innovation happens when diverse people with different perspectives and skills work together in an inclusive atmosphere. That's why we're building a culture where everyone plays a part in making people feel welcome, ready and willing to contribute. TP ICAP Accord - our Employee Network - is a central to this. As well as representing specific groups, TP ICAP Accord helps increase awareness, collaboration, shares best practice, and holds our firm to account for driving continuous cultural improvement.