Business Optimization Consultant

EvolutionIQ’s mission is to deliver state-of-the-art technology that helps insurance claims teams make claims handling more accurate, fair, and efficient, so that more people impacted by injury or illness can continue their lives with dignity and stability. We are currently experiencing massive growth and are hiring world-class talent to help build and scale internally while transforming the insurance space. Our team is our #1 priority, and we have been named one of Inc.’s Best Workplaces three years in a row and Built In’s Best Places to Work in 2025 and 2026.

The insurance industry represents one of the largest single, untapped, complex, and meaningful data systems remaining in the world that has not yet had artificial intelligence applied to it at scale. We are the leading AI Claims Guidance Platform company in the insurance industry focused on bodily injury claims, working with some of the largest insurance companies in the US and expanding globally. Our technology has already helped tens of thousands of people and is helping more every single day.

Responsibilities

• Shape the client experience from data onboarding through implementation and post-deployment ramp-up and adoption to ensure clients harness the full power of EIQ’s AI Guidance Platform.
• Provide product expert guidance and insights to clients as a trusted advisor to client executive teams while establishing a strategic and actionable Voice of Customer program for your designated module(s).
• Partner with Sales and Product Managers to plan the go-to-market motion for products and provide expert delivery guidance to prospects and clients, including configuration best practices, technical issue resolutions, and client stakeholder management from C-suite executives to frontline examiners.
• Partner with Client Strategy and Analytics to support EIQ’s data-driven approach to implementing change management best practices and operational excellence.
• Build systems and processes that continuously improve our operating and delivery model to enhance client satisfaction, retention, and expansion.
• Effectively communicate complex product intricacies and requirements to both technical and non-technical stakeholders.
• Build playbooks and educate internal stakeholders to scale and up-level end-to-end implementation cycles.

Requirements

• Deep expertise in Commercial Insurance with a particular focus on Worker’s Compensation.
• Proven success driving transformational change management at an enterprise organization, involving multiple stakeholders.
• Track record of consistently delivering exceptional client experiences in a fast-paced, high-growth environment.
• Previous experience working directly in insurance/healthcare or having served the industries extensively as a consultant, advisor, or vendor.
• An analytical mindset with experience using data-driven insights to inform decision-making processes across multiple client stakeholder segments.
• Able to navigate cross-functional initiatives across agile and high-performing product and engineering teams.
• An empathetic and humble approach to working collaboratively across multiple functions within an organization.
• Excellent communication, presentation, and interpersonal skills.

Benefits

• Compensation: Base salary range of $170–190K, with flexibility depending on background and experience. Includes an annual bonus plan and company equity plan (RSUs).
• Well-Being: Medical, dental, vision, short- and long-term disability, life insurance, AD&D, and 401k matching. Additional family, wellness, and pet benefits.
• Home & Family: Paid time off and sick leave, 100% paid parental leave (16 weeks for primary caregivers and 12 weeks for secondary caregivers). Flexible schedule for new parents returning to work.
• Office Life: Catered lunches, happy hours, pet-friendly spaces, and a monthly technology stipend.
• Growth & Training: $1,000/year for professional development, with opportunities for tuition reimbursement.
• Sponsorship: Open to sponsoring candidates currently in the U.S. who need to transfer their active visa.