Business Operations Supervisor

About the role

As a Business Operations Supervisor for Travel + Leisure, you will deliver quality support for our Sales and Marketing processes. You will provide exceptional support to all guests and business partners while ensuring your team meets the same high service standards. Responsibilities include implementing and adhering to operational processes, protecting company assets, deploying new initiatives, and cultivating partnerships with all onsite teams.

Responsibilities

• Deliver exceptional and consistent customer service to guests, business partners, and team members
• Implement new processes to improve customer service
• Protect guest data to ensure they receive the best experience
• Protect and audit company assets by adhering to policies and procedures
• Ensure your team is up to date on all operational procedures
• Lead and/or coordinate the training of new hires and new business initiatives
• Design and execute daily, weekly, monthly, or quarterly reporting while identifying business trends
• Leverage resources (team, leadership, procedural guides) to provide quick support and escalate issues appropriately
• Guide team members to build their personal brands and leverage available resources

Partnerships

• Sales and Marketing teams
• Human Resources
• Resort Operations leadership

Requirements

• Proficient in Microsoft Suite
• Availability to support business during weekends and holidays
• Experience delivering outstanding customer service
• Experience leading teams or influencing others (preferred but not required)

Benefits

We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week. Certain benefits may be available to associates working fewer hours where required by applicable law.

• Medical, dental, and vision coverage
• Flexible spending accounts
• Life and accident coverage
• Disability coverage
• Paid time off, parental leave, and holidays (eligibility requirements apply; speak to your recruiter for details)
• Wish Day: Paid time to volunteer at an approved organization of your choice
• 401k with employer match (subject to eligibility requirements, including tenure)
• Legal and identity theft plan
• Voluntary income protection benefits
• Wellness program (subject to provider availability)
• Employee Assistance Program

Note: Temporary and/or seasonal associates are ineligible for Paid Time Off.