Business Operations Supervisor

About the Role

We are seeking an experienced Business Operations Supervisor to lead daily office operations, case support functions, and team development across a fast-paced, professional services environment. This role requires a hands-on leader who can build efficient systems and ensure a high-quality workplace experience. This is a hybrid role that will require in-office presence 4-5 days per week for the first three months, with occasional evenings and weekends required based on business.

Responsibilities

• Manage, mentor, and develop a team of office services coordinators
• Conduct regular performance check-ins, development conversations, and training initiatives for direct reports
• Build and maintain SOPs and training materials to ensure consistency and operational standards across the team
• Oversee day-to-day administrative and records management functions
• Review, modernize, and build scalable processes and procedures
• Manage through high-volume and peak seasons, including surge planning and rapid resource allocation to meet shifting demands
• Serve as first point of contact for ad-hoc operational issues, triaging and resolving with urgency and good judgment
• Maintain a welcoming, well-organized front office environment, delivering exceptional hospitality to every visitor and employee
• Plan and execute office events and catering, from team gatherings to larger firm-wide programming, including hands-on setup and breakdown
• Support Facilities with supply chain management, inventory control, and coordination of deliveries
• Support space planning including moves, seating allocation, floor plan updates, and stakeholder coordination
• Build and maintain strong working relationships with attorneys, team managers, and supervisors across the firm
• Collaborate cross-functionally with IT on equipment setup, office builds, and hybrid workspace needs
• Serve as liaison for business continuity planning, safety protocols, and security training
• Plan, coordinate, and execute office events end-to-end, managing logistics, timelines, and vendor coordination
• Support and co-execute external events, client briefings, and community panels, serving as on-site host and point of contact
• Manage event setup, breakdown, and real-time troubleshooting to ensure smooth execution
• Coordinate with internal stakeholders across departments to align on event goals, space needs, attendance, and communications

Requirements

• Bachelor's degree or equivalent work experience
• 5+ years in office management, workplace operations, or a related field; law firm or professional services experience strongly preferred
• At least 1 year in a supervisory or leadership role with a track record of developing people
• Experience building and documenting processes, SOPs, and training materials
• Experience planning and executing events of varying size and complexity
• Hands-on approach to facilities, space organization, and operational precision
• Strong organizational, analytical, and problem-solving skills with the ability to manage competing priorities under pressure
• A self-starter who takes ownership, follows through, and proactively communicates
• Excellent written and verbal communication skills across all levels of an organization
• Proficiency in Microsoft 365 including Word, Excel, PowerPoint, SharePoint Lists, and Teams

Pay

A reasonable and good-faith estimate of the current salary range for individuals able to work a hybrid schedule in the office locally is $96,000.00 - $114,000.00.

Benefits

• 401K plan
• Paid time off

All offers and/or employment contracts are contingent upon the successful completion of the Firm’s pre-employment screening process.