Business Operations Specialist - Emory University

About the role

We are seeking a Slate Business Operations Specialist to support the administration, optimization, and daily operation of Slate. This position will work closely with functional offices and technical partners to maintain Slate CRM and OPUS processes, support users, improve workflows, ensure data quality, and assist with reporting and system enhancements. The ideal candidate is detail-oriented, service-minded, analytical, and comfortable working at the intersection of business operations, data, and technology.

Responsibilities

• Coordinates processes to ensure that information systems support departmental business operational needs.
• Serves as the first point of contact for coworkers and departmental liaisons regarding the use of designated systems.
• Gathers data to contribute to the development of business plans and strategies.
• Runs existing queries and provides input for the development of new queries.
• Recommends process improvements for daily operating procedures.
• Coordinates business functions that may involve participation from multiple business units.
• May oversee the distribution of computer-generated reports to the university community.
• Performs related responsibilities as required.
• Supports daily business operations within Slate, including application processing, communications, events, forms, portals, queries, reports, workflows, and records management.
• Assists with the configuration, maintenance, and documentation of Slate functionality.
• Participates in testing and quality assurance for new configurations, integrations, and process changes.
• Monitors operational processes to ensure accuracy, timeliness, and consistency.
• Troubleshoots Slate-related issues and coordinates resolution with internal stakeholders.

Requirements

This is a full-time, hybrid position based in Oxford, GA.