Business Operations Specialist

About the role

Zignal Labs is a real-time media intelligence platform used by government agencies and commercial brands to detect, understand, and respond to the signals and narratives shaping their world. Our customers include defense and intelligence organizations, federal civilian agencies, and Fortune 500 communications teams.

Responsibilities

• Quotes and sales orders: Generate quotes and sales orders accurately and on time, in close partnership with the Sales leads and account owners.
• Opportunity and forecast data: Own the accuracy of pipeline and forecast data in Salesforce: stages, close dates, amounts, and ownership. Proactively chase stale opportunities, missing close dates, and blank required fields until they’re fixed, so leadership can forecast with confidence.
• Salesforce administration: Administer our CRM (Salesforce, today): support users, manage fields, reports, validation rules, and approval workflows.
• Data entry and cleanup: Keep Salesforce current and honest as the source of truth for forecasting, new bookings, and renewals.
• Unified reporting: Produce the reporting that Sales, Customer Success, Finance, and leadership rely on. Some of the inputs live in Salesforce; some don’t (product usage metrics, support tickets, contract and payment status, account documents). Pull them into a single, trustworthy view rather than a pile of one-off exports.
• AI-assisted workflows: Build and tune AI-assisted workflows using tools like Claude Cowork, OpenAI Codex, Gemini, and Agentforce. You should have done this kind of work before, not theorized about it, but shipped something that produced a measurable result. This may also include headless Salesforce with LLM front-ends and adjacent tooling. You will be a leader in this area.
• Make others self-sufficient: Just as important as building the tools: you set them up, refine them, and then hand them off so the people who use them every day can run them without you. Success looks like a team that no longer depends on you to operate the automation you built, not a queue that routes through you forever.
• Better process, not just faster hands: Once you know how the work flows today, refine the steps and templates in quoting, renewals, and reporting, and replace manual effort with better process, configuration, or automation.
• Connect the data: Build the connections that unify our disparate knowledge and data systems (Zignal customer usage metrics, helpdesk tickets, account documents, and Salesforce) so reporting stops being a monthly manual assembly job.
• Quote-to-cash visibility: Work with Finance to report quote-to-cash status end to end: opportunity entry, forecasting, signed contract, purchase order, and payment.
• Fulfill paperwork requests from partners and customers tied to specific deals, including communicating directly with their procurement teams. Some of this is routine but essential; all of it matters, and some of it you’ll slim down and automate over time by building repeatable processes.
• Maintain partner certification document stores and assist with other compliance documentation items.
• Serve as the operational point of contact for one-off requests from Sales and Customer Success, chasing down answers from internal teams for proposal responses, pricing questions, and other ad-hoc knowledge requests.

Requirements

• 3+ years in Sales Operations, Revenue Operations, or CRM administration at a commercial SaaS company, or equivalent demonstrated ability.
• 2+ years hands-on administering a modern CRM. We run Salesforce; comparable experience with HubSpot, Dynamics, or similar transfers. You can build and debug data-entry processes and automations, write validation rules, manage permissions, and reconcile discrepancies between account and opportunity records.
• Demonstrated AI fluency. You’ve embedded an LLM, agent, or automation tool into a real workflow and can describe the outcome in concrete terms. You want to be the person who makes the whole team more efficient, and who makes others self-sufficient with the tools rather than dependent on you.
• Strong written communication. You can write a clear update to Sales, a clean process or requirements doc for a developer, and an unambiguous email to a partner.
• Order-to-cash literacy. You understand what a binding customer document is and treat it accordingly.
• Bias for shipping. Good enough and delivered on time beats perfect and late, especially when there’s a customer waiting.
• Adaptable. This is a dynamic company; you adjust your approach as priorities, processes, and tools change.

Qualifications

• Experience with Agentforce, headless Salesforce architectures, and production LLM integrations.
• Experience with agentic coding and automation tools (OpenAI Codex, Claude Code) and building small internal tools with them.
• Familiarity with government contracting processes. Not required, but useful if you have it.
• Salesforce development chops are welcome, but time-sensitive customer deliverables come before code optimization.

Benefits

Full-time employment, fully remote, with locations in DC and NY.

Pay

$90,000 - $110,000 yearly salary.

Schedule

Full-time schedule.