Business Operations Specialist

Primary Responsibilities

• Support execution of the Enterprise Capabilities Program by tracking required activities, milestones, deliverables, and readiness criteria.
• Maintain program workplans, timelines, action logs, and execution trackers.
• Cookmate inputs across internal teams to ensure enterprise capability requirements are understood, aligned, and completed on schedule.
• Prepare clear, executive-ready status updates, dashboards, and supporting materials.
• Identify execution risks, gaps, or delays and escalate with recommended mitigation actions.
• Work closely with Caterpillar to identify best practices, changes, and priorities.
• Provide operational support across multiple digital initiatives (eCommerce, telematics, digital onboarding, adoption, enablement, and related platforms).
• Track cross-program dependencies, action items, and ownership to ensure alignment and reduce execution friction.
• Help standardize operational artifacts such as templates, trackers, scorecards, and reporting formats.
• Act as a coordination point between business teams, IT, vendors, and field stakeholders.
• Translate enterprise initiatives into clear operational tasks and expectations.
• Ensure information flows consistently across teams to maintain alignment and accountability.
• Maintain program-level KPIs, scorecards, and dashboards tied to enterprise capabilities and digital execution.
• Compile insights from multiple data sources into clear, leadership-ready summaries.
• Monitor progress against commitments and highlight trends, risks, and opportunities for improvement.
• Support leadership decision-making through accurate, timely, and actionable reporting.

Additional Responsibilities

• Participate in required safety program, and work in a safe manner.
• Additional duties as assigned by manager.