Business Operations Specialist

This role provides routine customer service and administrative support, with daily interaction with customers to maintain good customer relations through written communication and phone conversations. As part of a production-focused team, the ideal candidate will manage a high volume of work while maintaining accuracy, professionalism, and a strong commitment to resolving customer needs.

Responsibilities

• Engage daily with customers—policyholders, channel partners, distribution partners, and third parties—through professional written communication and phone interactions.
• Research policies and products to provide accurate information, resolve service needs, and support administrative and policy change requests.
• Understand, interpret, and clearly explain current policy agreements, features, values, policy status, and applicable procedures.
• Facilitate customer and policy service requests, including premium payments, loan transactions, allocation changes, website navigation, transaction processing, and troubleshooting.
• Manage workload by multitasking effectively, prioritizing competing responsibilities, and taking ownership of individual work to meet service level agreements, deadlines, and customer satisfaction.

Qualifications

• Excellent verbal communication skills, presenting a friendly and professional manner at all times.
• Strong attention to detail, maintaining accuracy while meeting deadlines.
• A genuine commitment to providing a positive service experience.
• Customer service-focused mindset.
• Effective written communication skills, providing grammatically correct and concise correspondence.
• Ability to learn and articulate Individual Life products and procedures.
• Ability to work quickly and accurately under pressure while balancing urgent requests, routine responsibilities, and shifting business needs.
• Ability to work well independently and as a team member.
• Be a contributing member of a team, partnering with co-workers across the department to improve service and offer recommendations for business improvements.
• Ability to work overtime upon request.
• Strong and collaborative team player.

Preferred Skills

• Team Player
• Verbal Communications
• Working Independently
• Written Communication

Pay

The estimated base pay range for this job is $21.54 - $37.64 per hour. Pay may vary depending on job-related factors such as individual experience, skills, and knowledge.

Benefits

• Paid Time Off (PTO): Flexible PTO program allowing associates to take meaningful time away. Additional PTO is rewarded based on length of service.
• Leave Programs: Flexible leave options for parental leave, caregiver leave, bereavement, and military leave.
• Holidays: Nine company-paid holidays.
• Retirement Plans: Company-funded pension plan and a 401(k) retirement plan with company contributions tied to performance (up to 10% of eligible earnings, with a target of 5%).
• Health Insurance: Medical, dental, and vision coverage available from the first day of employment for associates and eligible family members, including spouses, domestic partners, and children.
• Volunteer Time: Paid volunteer time off, company-sponsored events, and a dollar-for-dollar matching gift program to support community organizations.
• Associate Resource Groups (ARGs): Employee-led groups focusing on various interests and affinities, including:
  • Environmental Health & Sustainability
  • Mental Wellness and Disability
  • Pride at Securian Financial
  • Securian Young Professionals Network
  • Securian Multicultural Network
  • Securian Women and Allies Network
  • Servicemember Associate Resource Group