Business Operations Specialist

About the role

We are seeking an Operations Specialist to join our team. The Operations Specialist will be responsible for supporting post-hire inquiries. The Operations Specialist serves as a third-tier support system for managing various inquiries (including HR, payroll, benefits, IT, and VMS entries) following the onboarding phase.

Responsibilities

• Coordinate and manage the post-hire process for new employees.
• Support high-volume post-hire questions for new hires.
• Collaborate with cross-functional teams to ensure a consistent experience for all new hires.
• Serve as third-tier support, answering questions related to payroll, benefits, VMS, and HR.
• Prioritizing, planning, coordinating, organizing, leading, and monitoring post-hire inquiries.

Requirements

• 1–2 years of work experience in a recruitment or HR staffing firm, preferably in an HR Operations role.
• Customer experience required (4 hours phone).
• Strong understanding of the recruitment lifecycle and onboarding.
• Ability to execute actions in a complex and high-volume environment.
• Passion for results, client satisfaction, and the success of the overall project.
• Analytical and problem-solving mindset.
• Excellent communication skills (both verbal and written).
• Highly proficient skills in Word, Excel, PowerPoint, and email applications.

Pay

The base salary range for this position is equivalent to $21–$22/hr. This role pays hourly and is a contractor position.