Business Operations Specialist

About the Role

You will support the Product Plus Group (PPG) in all administration functions and processes needed to execute projects efficiently and effectively. This position focuses on procedures and processes to ensure profit growth and a strong commitment to customer satisfaction.

Responsibilities

• Process incoming customer Purchase Orders / Purchase Order Amendments (PO / POA)
• Enter PO information into Order Tracking System (OTS)
• Validate PO content vs. proposal
• Develop Contract Review packets for all incoming original POs
• Track all incoming POs, Letters Of Intent (LOI) and Authorizations To Proceed (ATP)
• Enter product plus budget into CPQ & transfer to EBS
• Upload POs to EBS
• Maintain Oracle as-sold margins
• Support contract review process and order acknowledgements
• Coordinate project kick-off meetings
• Create project folder & add kick-off documentation package
• Update Oracle EBS projects information as required (e.g., add team members, work breakdown structure (WBS) additions)
• Maintain project tracking sheets (RTS, Q&OL, etc.) for appropriate scheduling and tracking of project units and financials
• Creation of Change Request Forms (CRF)
• Prepare monthly invoicing report
• Prepare revenue forecast
• Schedule unit shipments and invoicing
• Collections support
• Coordinate information for Voice of Customer (VOC) surveys and tracking
• Support warranty creation and project closeout process
• Analyze & report on key metrics (e.g., on-time order acknowledgments, customer satisfaction, margin development)

Requirements

• Associate’s degree in Business, technical discipline, or related field; or equivalent relevant experience
• Minimum one year of relevant experience in project administration or similar role
• Basic understanding of MRP and inventory control

Preferred Qualifications

• 2+ years of relevant experience in project administration or similar role
• In-depth knowledge of product plus order management process
• Knowledge of accounting principles, analysis, and reporting of financial data

Benefits

• Medical, Dental & Vision Insurance
• 401(k) Retirement Program
• Life Insurance
• Short-Term & Long-Term Disability Plans
• Tuition Reimbursement
• Wellness Program
• Flexible Spending Accounts
• Employee Assistance Program
• Flexible Benefit Dollars
• Generous Holiday & Vacation Program

We offer market competitive pay and benefits programs, as well as opportunities for advancement, knowledge and skill development, and recognition of individual achievements.