Business Operations Specialist

About the role

The Business Operations Specialist (Project Administration) supports the Product Plus Group (PPG) in executing projects efficiently and effectively. This role focuses on ensuring profit growth and customer satisfaction through administrative functions and processes.

Responsibilities

• Process incoming customer Purchase Orders / Purchase Order Amendments (PO / POA)
• Enter PO information into Order Tracking System (OTS)
• Validate PO content vs. proposal
• Develop Contract Review packets for all incoming original POs
• Track all incoming POs, Letters Of Intent (LOI) and Authorizations To Proceed (ATP)
• Enter product plus budget into CPQ & transfer to EBS
• Upload POs to EBS
• Maintain Oracle as-sold margins
• Support contract review process and order acknowledgements
• Cookordinate project kick-off meetings
• Create project folder & add kick-off documentation package
• Update Oracle EBS projects information as required, i.e. add team members, work breakdown structure (WBS) additions, etc.
• Maintain project tracking sheets (RTS, Q&OL, etc.) for appropriate scheduling and tracking of project units and financials
• Creation of Change Request Forms (CRF)
• Prepare monthly invoicing report
• Prepare revenue forecast
• Schedule unit shipments and invoicing
• Collections support
• Cookordinate information for Voice of Customer (VOC) surveys and tracking
• Support warranty creation and project closeout process
• Analyze & report on key metrics, i.e. on-time order acknowledgments, customer satisfaction, margin development, etc.

Requirements

• Associate’s degree in Business, technical discipline, or related field; or equivalent relevant experience
• Minimum one year of relevant experience in project administration or similar role

What would be even better

• Two to three years of relevant experience in project administration or similar role
• In-depth knowledge of product plus order management process
• Knowledge of accounting principles, analysis, and reporting of financial data

Skills

Basic understanding of MRP and inventory control

Benefits

• Market competitive pay and benefits programs
• Opportunities for advancement, knowledge and skill development, and recognition of individual achievements
• Medical, Dental & Vision Insurance
• 401(k) Retirement Program
• Life Insurance
• Short-Term & Long-Term Disability Plans
• Tuition Reimbursement
• Wellness Program
• Flexible Spending Accounts
• Employee Assistance Program
• Flexible Benefit Dollars
• Generous Holiday & Vacation Program

Pay

Market competitive pay

Schedule

N/A