Business Operations Specialist

About the role

Join our Cause to create a person-focused and economically sustainable health care system. As a Business Operations Specialist II on the Data and Technology Solutions team, you'll help DTS leaders run the business by providing structure, visibility, coordination, and follow-through across a broad range of domain areas including project and program management, data analysis, process improvement, business process analysis, and communications and change management.

Responsibilities

• Support Enterprise Risk Management (ERM) for DTS-owned risks, including tracking quarterly mitigation activities and maintaining documentation and dashboards.
• Provide Internal Audit (IA) coordination and follow-up, tracking audit findings and remediation actions and ensuring timely leader awareness.
• Maintain operational dashboards, trackers, and scorecards to provide leadership visibility.
• Run-the-Business Enablement Support: Support DTS operating rhythms and recurring leadership forums; participate in and help coordinate DTS operations syncs; maintain and distribute management tools (e.g., checklists, calendars, reminders); ensure SharePoint sites and operational content remain current and accurate.
• Chief-of-Staff & Leadership Support: Collect, update, and track quarterly goals and key initiatives; support leadership and staff meeting agendas, facilitation, and follow-up; execute change, communications, and project work as directed by DTS leadership; ensure weekly management updates, consolidated intake, simplification efforts, and surveys.
• Talent, Engagement, and Community Enablement: Coordinate talent development and recruiting initiatives (e.g., internships, co-op programs); support technology community partnerships, conferences, and sponsorships; coordinate learning and engagement programs such as TechConnect Deep Dives; track and support annual compliance and training activities.

Qualifications

• Bachelor’s degree in business, operations, or a related field.
• 5+ years of experience in business operations, data analysis, or a related field or equivalent combination of education and experience.

Skills and Attributes

• Strong organizational judgment with the ability to manage competing priorities, meet tight deadlines, and deliver results with minimal direction.
• Proven ability to build trust and credibility through influence rather than formal authority.
• Comfortable operating in ambiguity and shifting fluidly between strategic, operational, and tactical work.
• Strong facilitation and presentation skills, including the ability to build consensus, resolve issues, and align diverse stakeholder groups.
• Ability to synthesize complex information and communicate findings clearly to all levels of the organization, including senior leadership, in support of business decisions and goals.
• High attention to detail with strong follow-through across multiple projects and varying timelines.
• Skilled at negotiating and resolving issues with diplomacy and persuasiveness.
• Collaborative mindset and genuine service orientation.